Moumita Goswami Email and Phone Number

• Managing food and beverage operations within budgeted guidelines and to the highest standard.• Leading F&B team by training, appraising talented personnel.• Preserve excellent levels of internal and external customer service.• Design exceptional menus, purchase goods, and continuously make necessary improvements• Identify customer’s needs and respond proactively to all their concerns.• Comply with all health and safety regulations.• Report on management regarding sales results and productivity.• To manage personnel and meet financial targets• Up to date with food and beverages trends and best practices.• Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests.• Coordinate with various departments and ensure staff set up and supply remains according to departmental standards.• Inspect food and beverage product preparation programs and maintain goodwill of company.• Assist all staff members to work properly and provide maximum facilities to guests to outlet.• Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.• Monitor and ensure optimal cleanliness, sanitation for all.• Supervise efficient upkeep of tools through proper usage of equipment ad devices.• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.

• Consistently provided professional, friendly and engaging service.• Maintained the standards of Luxury.• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.• Displayed enthusiasm and knowledge about the restaurant’s menu and products.• Planned menu som etimes, for special occasion with restaurant manager and chef. • Routinely supported other areas of the restaurant and other outlets as requested, including answering telephones and completing financial transactions for other staff.• Set dining tables according to type of event and service standards.• Addressed diner complaints with kitchen staff and replacement menu item promptly.• Routinely cleaned work areas, glassware throughout each shift.• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.• Bussed, cleared, cleaned and set tables in a quiet and efficient manner.• Delivered quality service • by providing a warm and welcoming environment.• Assisted co-workers whenever possible.• Effectively listened to, understood and clarified guest concerns and issues.• Maintained complete knowledge of restaurant menu, including daily specials.• Assisted in cashiering and Point of Sale (POS) system procedures.• Routinely removed trash and debris from restaurant.• Inspected, pulled and stacked cleaned items and soiled items and sent soiled items back for re-scrubbing and re-washing.• Stocked and maintained cleanliness of stations.• Maintained high standards of cleanliness and sanitation.• Responsible for the overall inventory of Restaurants crockery & glassware, cutlery, linen & the other equipments of restaurant which is regularly used in daily operation.

• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquiries over the phone.• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.• Inform guests of the services and accommodation rates in the hotel.• make reservations for guests according to their needs and also make sure that all reservations cancelled are effected immediately to avoid confusion.• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attend promptly to keep the hotel business running. • Undertake general office duties, including correspondence, emails, to ensure the smooth running of the reception area.

• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquiries over the phone.• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.• Deal with guests requests to ensure a comfortable and pleasant stay.• Keep up to date with room prices and special offers to provide accurate information to guests.• Assisted in guests billing process with others.

• Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.• Responsible for accurate and efficient accounts and guest billing processes.• Assist in keeping the hotel reception area clean and tidy at all times.• Assists in dealing with guests complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.