I am an accomplished professional delivering 15 years of career success in spearheading multi-functional roles encompassing Business & Service Operational Excellence & Continuous Process Improvement/Transitions/Migrations. I’ve mastered the administration of performing strategic role that enables the business leadership to uncover issues & drive improvements at all customer touch points effectively for the end user.My dexterity lies in managing various activities pertaining to setting up of targets, SOP, SLA & KPI management, quality assurance, business analysis & so on; expertise in ensuring operational processes are managed in terms of TAT, accuracy, frequency & compliance leading to seamless service delivery.Over the time, I have proved my excellence in identifying process flows & enhancing systems through various improvement projects with an aim to improvise customer experience, reporting, productivity, quality & audit processes; successfully assisted in the migration & transformation. Demonstrated excellence in executing business operations with focus on scope management, capacity planning, activity sequencing, resource deployment, risk analysis, quality management and performance management.