Guiding customers through the sales process into the support phase.Onboarding new clients and educating them on how to use the product.Building relationships with clients and providing them with support and tools to help achieve their goals.Driving revenue through new acquisition, upselling, renewals and timely payment collection.Managing entire support team and providing direction on how best to handle different tasks while maintaining customer satisfaction.Identified need for client facing features and coordinated with tech team to launch them.Played a crucial role in redesigning the mobile app by contributing to UX/UI and testing before the final roll-out.

Closely worked with the management team to create marketing collaterals andbusiness proposals.Brainstormed with a cross-functional team of graphic designers and softwaredevelopers to create consumer-facing website content from scratch.

Handled corporate communication requirements for marquee clients like MahindraGroup, Tata Steel, Tata Power, Godrej Group among others.Experience across content collaterals - Infographic, Strategic Narrative, Thought Leadership, PR articles, Blogs, Social Media posts, etc.

Coverage of general elections from New Delhi, State & Panchayat elections acrossWest Bengal.

Managed end-to-end coverage of assigned beat including research, coverage,reporting, copywriting and editing.