I am working as a Customer Support Executive for Lenovo. Courteously Take up User calls to understand their issues. Raise Incident Tickets and Requests on behalf of users and direct them to the correct teams. Follow up on ticket resolution and resolve issues for end clients. Support Management with Reports and process optimization.

Over 5 years of professional experience in supporting Sales and Order Management applications in Merck Millipore (a division of renowned chemical firm-MERCK). Highly skilled in resolving user queries and issues with SAP CRM tool by processing failed requests using offline jobs. Key responsibilities included orders management and execution, coordination with logistics teams, supporting sales teams across INDIA and providing management reports to senior team leads and product managers across geographies.