Job Responsibility: Monitor Core Network Infrastructure. Troubleshoot Routers and Switches ensuring Network Connectivity. Monitor and troubleshoot Upstream bandwidth utilization. Keep report of Network connectivity failure time and duration. Communicate with other technical dept. for further troubleshoot if needed.

Job Responsibility: Looking after Ling3 Account for all technical, product requirement & support. Simultaneously worked as a Product Manager of Samsung & Allot. Regularly follow up with internal & external customers/stakeholders & ensure key performanceindicators. Customer visit and follow up accordingly. Prepare daily work report as well as week closing report. Communicating feedback from customers and the market place to stakeholders within thecompany. Representing the company in front of customers as the technical contact person and coordinator. Attend sales meetings to keep abreast of new opportunities. Dealing with customers complain efficiently & effectively by investigating & finding solution