• Built productive relationships with industry partners and competitors to support strategic business objectives.• Drove implementation of new market expansion to propel business forward and adapt to market changes.• Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts.• Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.• Maintained documentation for all telecommunication systems, including equipment inventory.• Monitored overall network performance.• Established data security plan and robust data recovery strategies.• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.• Ran and analyzed call processing flows and traffic studies to determine optimum configurations.• Designed, installed and maintained organization's telephony network.• Maintained appropriate environmental conditions in telephone equipment rooms.• Performed periodic maintenance to ITT installed main equipment, and carries out periodic programmed operation testing of most systems (onshore & offshore sites).• Recorded all modifications, repairs & changes using ITSM tool provided by the company.• In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g BGP, EIGRP, OSPF), and IP Addressing in a complex environment.• Analyzed, troubleshot and enhanced network performance to drive efficiency.• Researched and recommended network and data communications hardware and software.• In-depth understanding of leased circuits, ISDN, PRI, PSTN, MPLS, IP connect, ADSL, PABX, ToIP.• Experienced in Radio Communication Equipment VHF/UHF / Handheld and base radio.

• Reviewed and tested installations for compliance with quality control standards.• Monitored and maintained telecom equipment at multiple locations.• Achieved project deadlines by coordinating with contractors to manage performance.• Orchestrated projects within strict time frames and budget constraints by solving complex problems and working closely with senior leaders.• Performed telecommunication and networking business evaluations.• Installed, maintained and supported VoIP applications.• Identified poor quality lines and underutilized circuits.• Initiated improvements to operational efficiency of network.• Performed day-to-day monitoring, management, administration and support of alarm systems.• Maintained appropriate environmental conditions in telephone equipment rooms.• Adapted and modified standard techniques, procedures and criteria to solve complex problems.• Designed, installed and maintained organization's telephony network.