General Partner
West End Bakery & Cafe
Asheville, North Carolina Area
● Launched and developed a start-up restaurant that contributed to the economic revitalization of the West Asheville commercial district● Successfully managed the growth of business from 1 to 26 employees while achieving sustained double-digit growth in sales for 13 straight years● Created a culture of superior customer service, where community members and tourists could enjoy quality food in a comfortable setting while monitoring and arbitrating customer feedback and online… Show more ● Launched and developed a start-up restaurant that contributed to the economic revitalization of the West Asheville commercial district● Successfully managed the growth of business from 1 to 26 employees while achieving sustained double-digit growth in sales for 13 straight years● Created a culture of superior customer service, where community members and tourists could enjoy quality food in a comfortable setting while monitoring and arbitrating customer feedback and online reviews● Administered system for bookkeeping using QuickBooks for banking, payroll, taxes, invoicing wholesale customers, and budgeting● Marketed business through website management, social media, print advertising, event coordination, public relations, and community outreach● Launched the West End Bakery Facebook page and grew the following to several thousand Subsequently created Instagram and Twitter accounts managed with Hootsuite● ImplementedPOS system to monitor sales and inventory● Managed staff including hiring, training, and evaluating job performance and handling human resource issues such as workman's compensation claims.● Developed environmentally sustainable business practices in waste management and energy usage● Researched and executed business process improvements including alcohol sales certification, Staff Handbook and work performance evaluation procedures● Ensured compliance and collaboration with all government agencies including the City of Asheville, NC Health and Agriculture Departments, ABC Commission, OSHA, IRS, and NCESC. Show less