With an Engineering Degree in Computer Science from National School of Computer Science of Tunis in 2001, I am an experienced Projects and Client Accounts Manager, with over 21 years of experience in the industry. My broad expertise in Web Software development combined with my analytical and project management skills enable me to provide reliable, versatile project management and digital strategy knowledge. I started off my career in Tunisia in 2001 as a Senior Computer Engineer in the Tunisia Post, responsible for managing strategic e-Services projects with a national impact, as well as designing and developing websites and online Services and Portals.At Fuego, I started as a software developer in 2008, before moving to projects and client accounts management where I have been successfully leading projects and managing client relationships since 2010, in a multi-client and multi-project context, and earning titles such as “Client Hero” and “Client Champion”.Since 2016, I have been evolving my management skills and experience as a Chief Operating Officer leading the company’s day-to-day operations, as well as managing our client accounts, portfolios and projects, and evolving my knowledge and expertise in fields such as Business Analysis, Change Management, Business Readiness, Operation Readiness and Governance in order to improve our company processes, our team productivity and project delivery constantly, with continuous learning and adaptation to the changes that the company, the environment and the market went through during the past decade. With high efficiency and commitment, technical skills, soft skills, and personal traits, I enjoy working with my team and my clients and they enjoy it too and mutually learn from each other. In January 2023, I became the co-General Manager of Fuego leading the company with the owner and General Manager in persisting and evolving the company’s reputation and presence in the market.