My name is Fillipe and I have a bachelor's degree in International Relations. I currently work as Customer Support, where I deal with both national and international customers on a daily basis. As such, I need to use my soft skills on a daily basis to achieve customer satisfaction with the services offered by the company.All my previous jobs dealt with people. In my first job opportunities, I dealt with the public on a daily basis, of different ages and social backgrounds. At that stage of my life, I had the chance and the good fortune to hone and develop aspects of interpersonal relationships, something that is very relevant and still helps today. I have always had a great passion for technology and saw a significant opportunity for growth in the fields of User Experience (UX) and User Interface Design. Within this area of activity, I am able to apply all the knowledge I have acquired in previous stages of my life, whether in writing texts, observation and analysis skills or interpersonal relationships. As a person who is curious and eager for knowledge, I love researching and finding out more about any subject; something I can now apply at work, in the early stages of the Double Diamond, for example, by carrying out Desk Research, Netnography, or a qualitative/quantitative interview with the user.Also, as I've always used digital products, being able to work on improving them is enriching. Drawing up personas, empathy maps, user journeys - to find out the steps the customer takes to get to a certain place in the product - knowing their needs, collecting "Big Ideas", listing them on the prioritization grid, putting together prototypes. This was a dream that has now become a reality.#uxdesign #uidesign #uxwriter #uxresearch