Mousa Al Ohaib Email & Phone Number

Saudi Arabia

Al Khobar, Eastern, Saudi Arabia

Treasury and Payment operations officer

Al-Khobar, Eastern Region, Saudi Arabia

• Responsible for assessing the quality performance of the Contact Centre Agents.• Ensure accuracy of information and quality of delivery, standardise the reporting mechanisms, identify areas of improvements, and recommend solutions• Coordinate coaching and calibration sessions for agents.• Investigating and solving customer service complaints.• Act as the interface between IT, Operations, etc,, to maintaining the alignment between other departments• Scheduling agents shift… Show more • Responsible for assessing the quality performance of the Contact Centre Agents.• Ensure accuracy of information and quality of delivery, standardise the reporting mechanisms, identify areas of improvements, and recommend solutions• Coordinate coaching and calibration sessions for agents.• Investigating and solving customer service complaints.• Act as the interface between IT, Operations, etc,, to maintaining the alignment between other departments• Scheduling agents shift and adjustments to cater for changing business requirements. Show less

Al-Dhahran, Eastern Region, Saudi Arabia

• Obtains and handling customers interactions by calls, live chat, emails, social media and provide the best service.• Account onboarding representative via video call for Bahrain customer.• Train staff on systems as well as products and services offered by the bank.• Prepare outbound calls and marketing list for bank offers and new product.

Saudi Arabia - Saudi Aramco

Contractor at Saudi Aramco Company :• Working on Fadhili gas plant project as an assistance and secretary for the team engineers• Document controller in physical and digital records• Check for accuracy and edit files,• Manage the flow of documentation within the organization• Maintain confidentiality around sensitive information and terms of agreement

Daharan