Mousa Rezk Email & Phone Number

Dubai, Ae

Cairo, Egypt

System: Microsoft Dynamics 365 CE, Microsoft Dynamics 365 BCValue Added:- Design and implement comprehensive Microsoft Dynamics 365 Customer Engagement (CE) solutions tailored to meet diverse client needs, ensuring seamless integration and optimal performance.- Lead design and discovery workshops with key stakeholders to gather detailed business requirements, translating them into functional solutions that align with the organization’s strategic goals.- Develop and maintain complex reports using Microsoft SQL Server Reporting Services (SSRS), providing stakeholders with insightful data analysis to inform decision-making processes.- Balance business user requests with technical constraints, ensuring optimized system performance while meeting user expectations and maintaining system integrity.- Deliver extensive functional training to end-users in both Arabic and English, enhancing their proficiency in Dynamics 365 applications to improve operational efficiency.- Prepare and conduct comprehensive demonstrations of Dynamics 365 Business Central, effectively showcasing the system’s capabilities and benefits to potential clients.- Manage the entire lifecycle of CRM application development, including design, testing, and deployment, to ensure the successful implementation of robust and reliable solutions.- Document business requirements thoroughly and facilitate sign-off with stakeholders, ensuring all project specifications are clearly understood and agreed upon.

Cairo, Egypt

System: Custom ERP SystemsValue Added:- Deliver in-depth functional training sessions for end-users in both Arabic and English, greatly enhancing their proficiency and confidence in effectively utilizing ERP applications.- Oversee the entire application development lifecycle, from initial design to final deployment, ensuring all projects are delivered on time, within scope, and to the highest quality standards.- Act as the primary liaison between customers and the development team, facilitating clear and effective communication to ensure customer requirements are accurately understood and addressed.- Design and generate custom reports based on specific customer needs, providing valuable insights that support strategic decision-making and operational enhancements.- Prepare detailed documentation and routine reports on customer interactions, ensuring all communications are accurately recorded and easily accessible for future reference.- Conduct customer demonstrations and visioning sessions, effectively communicating the value and capabilities of ERP applications and addressing any queries or concerns from potential clients.- Maintain extensive product knowledge, providing expert guidance and support to both customers and team members, ensuring all stakeholders are fully informed about the capabilities and benefits of ERP systems.- Troubleshoot and resolve customer issues efficiently, ensuring any problems are promptly addressed and resolved to maintain high levels of customer satisfaction and system reliability.

Cairo Governorate, Egypt

System: ERP NextValue Added:- Implement and configure ERP Next applications to meet client requirements and adhere to industry standards, delivering robust and scalable solutions.- Oversee the design, creation, testing, and rollout of applications, meticulously managing each phase to ensure successful deployment and integration within client environments.- Develop and execute comprehensive customer service programs to enhance client engagement and satisfaction through proactive support and continuous improvement initiatives.- Conduct fit-gap analyses to identify discrepancies between business needs and application functionalities, communicating necessary modifications to the development team for resolution.- Prepare and maintain detailed documentation and reports on customer correspondence, ensuring all interactions are clearly recorded and easily accessible for reference and compliance purposes.- Assist in training peers to enhance customer support services, sharing knowledge and best practices to improve the overall capability and effectiveness of the support team.- Maintain in-depth product knowledge, providing expert advice and tailored solutions to clients to ensure optimal use and performance of ERP Next applications.- Troubleshoot and resolve technical issues for clients, ensuring smooth operation and minimal downtime, thereby maintaining client satisfaction and system reliability.

Cairo Governorate, Egypt

System: Solo ERPValue Added:- Oversee the entire application development process for financial and supply chain modules, from initial concept to final deployment, ensuring all deliverables meet client specifications and industry standards.- Implement and configure Solo ERP applications to align with client business processes, delivering enhanced operational efficiency and effectiveness.- Develop customer service programs aimed at providing exceptional service and enhancing client satisfaction through proactive support and continuous improvement.- Prepare comprehensive documentation and reports on routine customer interactions, ensuring all communications are thoroughly recorded and easily accessible for future reference.- Assist in training peers to improve customer support services, sharing insights and best practices to enhance the overall proficiency and capability of the support team.- Conduct fit-gap analyses to identify necessary modifications, communicating these changes to the development team to ensure the final product meets all client requirements.- Maintain extensive knowledge of product functionalities, providing expert guidance to clients and ensuring they fully leverage the capabilities of the Solo ERP system.- Troubleshoot and resolve customer issues promptly, ensuring minimal disruption to client operations and maintaining high levels of customer satisfaction.

Cairo Governorate, Egypt

System: Echo ERPValue Added:- Implement and configure Echo ERP applications, tailoring solutions to meet the diverse needs of clients across various industries, ensuring optimal performance and user satisfaction.- Manage the development and rollout of financial and supply chain modules, ensuring comprehensive and effective implementations that meet all client requirements.- Deploy ERP applications across a variety of industries, including textiles, cosmetics, labs, and steel craft, adapting solutions to the specific operational needs of each sector.- Develop comprehensive customer service programs designed to enhance client satisfaction and engagement through proactive support and continuous improvement.- Create detailed fit-gap analyses to identify and communicate necessary changes to the development team, ensuring the final product aligns with client needs.- Prepare thorough documentation and routine reports on customer interactions, ensuring all communications are accurately recorded and easily accessible for future reference.- Provide training to peers to enhance customer support services, sharing knowledge and best practices to improve the overall capability and effectiveness of the team.- Maintain detailed product knowledge, offering expert advice and solutions to clients, and effectively resolving any issues to ensure smooth operation and high levels of satisfaction.