Collaborating with default servicing teams, and other internal teams, to assist in the continued development.Provide support to all the enterprise customers around U.S and CanadaSupplies chain/Support for small packages business

Calling prospects to see if there is interest in selling their homePresent purchase offers to sellers for considerationUnderstanding and leading the call to verify that all four pillars are existingCondition to understand the financial potential for the seller and profitable investmentResearch market for latest sell in desires areas and average price within

Customer Service Representative expertise in resolving inquiries, managing customer accounts, and enhancing satisfaction. Skilled in communication, problem-solving, and CRM tools, with a focus on delivering exceptional customer experiences and driving loyalty Internally tasked as: Support delegateCreating an up-to-date knowledge material

Manage & Maintain the Dialer campaign environment. Recommend changes to campaigns based on previous results.Maintaining inbound routing and user profiles throughout the course of the business day to maximize agent connectivity and availability based upon call volumes and outbound strategy.Collaborating with default servicing teams, and other internal teams, to assist in the continued development.Complete all required compliance training. Maintain the knowledge.Take responsibility to keep up to date with changing regulations and policiesProviding the upper management with daily/weekly/monthly reports

Input customer vaccination information into databases within required time limits.Compile and verify the accuracy of data to prepare it for computer entry, Apply data techniques within the program and following all procedures, generate data reports and perform backups in archives.Identifying weaknesses and implementing improved changes, updates job information and knowledge through participation in continued education. Keeps all company information confidential.

Manage & Maintain the Dialer campaign environment. Recommend changes to campaignsbased on the statistics, Complete all required compliance training. Maintain knowledge, Takeresponsibility to keep up to date with changing regulations and policies

Contact potential or existing customers to inform them about a product or service using scripts,Collecting information from the prospects throw the phone like personal information, medicines, dose, doctors...etc.Direct prospects to the field sales team when needed enter and update customer information in the database.

Create an inspiring team environment with an open communication culture, Set clear team goals, delegate tasks and set deadlines.Oversee day-to-day operation, Monitor team performance and report on metrics Motivate team members, discover training needs and provide coaching.Listen to team members’ and resolve any issues or conflicts, recognize high performance and reward accomplishment, encourage creativity and risk-taking, suggest and organize team building activities

Contact potential or existing customers to inform them about a product or service using scripts,answer questions about products or the company, direct prospects to the field sales team when needed.Go the “extra mile” to meet sales quota and facilitate future sale, Handle grievances to preserve the company’s reputation.

Customer Service Representative Provide Vodafone UK High customers with all required information related to the company products and services with delighting them. Follow up all customers related issues and provide timely feedback to Vodafone UK High Customers.Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty. Handle and retain all the customers’ complaints within the SLA.