Advise customers on modernization of their automation assets; identify sales opportunities through regular discussions with account managers, customers, OEMs, and distributor specialists; generate sales by implementing outcome-based sale; network and lead knowledge transfer to empower counterparts; primary technology consultant with expertise in Mechatronics and Motion applications responsible for growth of CA territory.

Provided technical assistance directly to customers as part of a targeted sales effort. Lead application integration, proof of concept demonstrations and product sizing/selection to support the adoption of Rockwell software and controls products. Participated in sales and proposal presentations in addition to completing ongoing team account activities. Identified additional product/services opportunities in customer organization.

Utilized by core team as Subject Matter Expert on mechatronics sizing with knowledge of SolidWorks integration and Motion Analyzer sizing and selection tool. Led customer engagements in industries ranging from Material Handling, Packaging, and CPW to propose motion solutions. Characterized Motion and Power products to evaluate feature analysis and limitations, and created engineering documentation including technotes, application techniques, and whitepapers to illustrate implementation techniques, competitive and commercial messaging, and best practices.

Spearheaded field sales efforts for Integrated Architecture. Presented on product modernization for targeted accounts. Managed customer issues by providing frontline resolution to critical issues. Led voice of customer on products by gathering feedback, prioritizing issues, and proposing features to address feedback. Prepared training materials and presentations to enable customers.

Application SupportRemote system monitoring, analysis, troubleshooting and issue correctionAdministration of Life-cycle application and system management, Integration of knowledge management services and system optimizationAppropriately apply policies and procedures in compliance with RA and government lawsFollow-up on an action item or activity needed to resolve a problem being experienced by a customerReview product documentation prior to release to ensure essential information is present, accurate, and understandable for integration, start-up, and serviceabilitySupport various network applications such as water treatment, oil and gas, power generation and distribution, automotive manufacturing, and production of food, beverage and consumer goodNetwork & Communication Develop knowledge of all RA products, and in the operation of HW, SW, and FW of RA product linesProvide troubleshooting assistance to RA FSEs, distributors, integrators, and customersReplicate reported product problems in software, firmware, hardware and documentation Follow new products through the development process, integration, and release Implement Knowledge Center Support methodology on documentations, publications, and tech notesWrite documentation to inform RA personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance

Maintain active contact with Public Service Announcement and sources of newsResponsible for releasing information to the public about wcsb events Supervise the authorization and distribution of station promotional material/tickets/music giveawaysResponsible for organizing the involvement of wcsb at public gatheringsResponsible for organizing events involving the use of the name WCSB 89.3 FMHost/DJ of Roots & Culture Show Thursdays 9-11pm

Software and Hardware Troubleshooting Repair PCs for clientsOffer outstanding customer serviceVirus Removal & SW installation

Volunteer as Mentor to freshmen and sophomore level students to ease their College transitionLead discussion on constructive social life vs. destructive socializing habitsConduct PowerPoint presentation on Effective Time Management for college students

Performed daily Customer ServiceAllocated personal PCs and I-Pads to staff, students, and faculty.Collected user info to documented flux of traffic at Mobile Campus

Organize MeetingsPlan organization activitiesManage organization accountInvite Key Note Speakers from Engineering Field

Verify CT Multi-Slice Imaging Product performance to established requirement specifications. Work with Dev. Engineers to evaluate test results to analyze problems uncovered Execute verification test plans and procedures to achieve stated objectivesEvaluate a wide variety of hardware and software product designs. Participate in development of the products through software reviews, defect reviews and verification testing