I really love to help the company save some money.

• Inside sales professional with 10 years of experience in customer service within Comcast Cable Communication.• Detail-oriented with strong skills in supervision, communication, and problem-solving.• Ensured accurate information exchange during all the incoming calls to promote satisfied customers and reduce the number of repeat calls.• Promoted and recommended Comcast’s products and services based on a logical relationship to the customer’s needs and interests by explaining the competition.• Built professional rapport with the customers by actively listening to ensure mutual understanding of the customer’s concerns and issues.• Met sales performance goals set by Comcast management.• Took full ownership and accountability to facilitate an excellent customer service.• Interacted with customers to provide information in response to inquiries about products and services and to resolve complaints.

I love to have 20 seconds to pick up your brain

• Worked closely with assigned sales areas to coordinate the contract scheduling information in order to provide a successful AD campaign for every client.• Responsible for scheduling and ensuring commercial advertisements air on cable networks per a client’s contract.• Worked with moderate supervision/guidance.• Was accountable for individual results and impact on team.• Maximized billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement. A customer could decide to add more information on the AD.• Reviewed the status of a client’s advertising broadcast schedules and ordered to air it.• Performed an order verification report and reconciled against Adverting contract