- Engaged with clients and stakeholders to gather and document requirements, ensuring alignment with business objectives.- Conducted gap analysis and created API specifications, facilitating seamless integration across platforms.- Evaluated solution capabilities, maintained requirement baselines, and documented software specifications.- Led a cross-functional team to develop solution prototypes, reducing project turnaround time by 15%.- Aligned stakeholders and technical teams during solution implementation, achieving a 100% project delivery success rate.- Supported QC team in reviewing testing scenarios, enhancing testing accuracy by 20%.- Conducted kickoff meetings with technical teams, streamlining project initiation processes.

- Led requirement documentation and validation processes, improving project accuracy by 30%.- Modeled and developed solution prototypes, contributing to a 25% increase increase in client satisfaction.- Collaborated with business leads to design and implement alternative solutions, leading to a 10% reduction in project costs.- Supervised development and implementation teams, ensuring adherence to project timelines and budgets.

Identify the solutions to meet customer requirements, and create a proposed solution document (PSD) Support the QC team to review and confirm the testing scenarios according to the solution design. Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.Conduct a kickoff meeting to explain and deliver the solution to the technical implementation team (Dev, QC, Ops, Data warehouse, and Network Teams).Work closely with the stakeholders/ clients to identify customer requirements and come up with valuable solutions to meet them for the optimum benefit and satisfaction of the customers.Liaise with the sales department to win new business and increase sales.

Engagement for any fintech projects as a business analyst and system delivery specialist. Collect stakeholders’ requirements and create business process flow document. Coordinate with customers, development, and QA teams till develop the new service and deliver it.Coordinate with multiple departments to Solve any technical issue that maybe appear when we develop and implement the service.

Calling customers and send them offers about e-payment projects.Interview the customers and explain the e-payment service to themCreate contracts and follow up with customers till sign it.Determining scope and develop proposals. Analyze and identifying customers business requirements and create the business process flow document.Act as a project manager and follow up every task in the project plan and solve any issue that may be appear till go to production.

Coordinate with government unites and banks to issue ATM cards for all government employees using e-finance application.Training government employees to create Payment order in our E-Finance Application instead of gov Check.Training government employees on TSA System.Support government unites for any issue in the Application.Support employees of insurance office when use POS Machines of e-finance company to cash the pensions.

Received customers calls and handling their issues.Build good relationship with customers.