A leading company providing IT solutions to both national and international customers.- Deliver organisational IT strategy, planning and managing the design, implementation, and documentation of wired and wireless network infrastructures for the company's clients, achieving 99% uptime. - Lead a team of 4 IT technicians, fostering a positive and collaborative work environment through regular professional development initiatives, resulting in a notable boost in productivity and service quality. - Exceeded service level agreements by consistently achieving a 99% client satisfaction rate and ensuring that support requests were resolved within agreed-upon timeframes.- Monitor and control the IT budget, negotiating favourable pricing and service level agreements for networking, CCTV and IT equipment, resulting in savings of 10% over the previous contract.- Collaborate with the executive board and played a pivotal role in establishing strategic goals and objectives for the company's technology initiatives, aligning IT investments with business priorities, resulting in a 10% YOY increase in revenue through technology enabled solutions.- Established a robust data backup and recovery process, implementing measures such as regular automated backups, encryption and offsite backups, ensuring data integrity and availability at all times.- Improved IT documentation and knowledge sharing via a centralised documentation repository to facilitate minor troubleshooting for employees, resulting in a 25% reduction in IT support requests and enabling employees to deal with common issues more easily.

Algerian company providing services in software, pharmacy, analytics, logistics, nutrition and beauty.- Led on defining the IT infrastructure architecture and troubleshooting hardware and software issues related to internal IT.- Collaborated with other departments establishing excellent stakeholder management and seamless communication to understand technology needs and integrate IT systems across the organisation, resulting in a more efficient operation.- Proficient in working with non-technical colleagues, effectively establishing rapport and explaining technical concepts in a clear and concise manner, checking understanding and recapping where needed. - Recruited, trained, and mentored an IT technician to support the organisation's day‑to‑day IT needs, achieving a 100% employee satisfaction rate and a 50% reduction in trouble tickets.- Improved the organisation’s digital literacy by providing training on IT systems and software applications to 40 employees, reducing the need for technical support by approximately 25%.- Identified risks and successfully resolved problems such as network bottlenecks, resulting in optimised data flow and improved IT infrastructure efficiency.