• Recruited and managed 16 strong colleague team incl. managers who have gone on to secure promotion• Continually reviewed of colleague performance in line with personal development plans, and fostered a culturecommitted to exceptional customer service and KPI fulfilment which improved YOY• Increased Sales by 35% within my first 2 months and by 80% YOY• Achieved shrinkage reduction of £8,000 against L/Y and budget, 0.67% vs target of 1% Additional Roles:● Held the role of Area Training Coordinator, tracking and facilitating the timely completion of internal Holland & Barrett training by all levels of staff incl. Product Advisor and Advanced Product Advisor qualifications● Served as Sponsor Manager for a group of 6 stores, acting as their first point of contact for any arising issues, supporting the Store Manager and eliminating the need for escalation to Area Manager level● Deputised for Area Manager in periods of absence, carrying out store visits, promotion check, Investigations and handling complaints as required

● Increased sales by 25% during the first 6 month and by 65% YOY● Built a strong team of 9 through recruiting new members and providing outstanding training focusing on customer service and product knowledge● Maintained a strong stock control to ensure 100% availability and boost profits● Team leader of 6 stores: Responsible for leading, energizing and motivating the managers to improve sales results and customer satisfaction while meeting with compliance requirements

● Increased sales by 50% within my first 3 months and by 75% after a year by building a strong team of 4 and delivering exceptional customer service● Controlled shrinkage and stock loss, and optimized stock management procedures● Ensured merchandising and promotional material are consistently displayed to the highest standards

● Maximized sales by providing excellent customer service and ensuring standards were maintained● Created short and long terms business plans● Supported the manager and took control of the store during the manager’s absence

● Built and maintained long lasting relationships with clients● Ensured shop floor remained clean and tidy at all times● Helped to train new sales staff

● Provided exceptional levels of customer service● Handled customer complaints in a calm and professional manner