Michael Mowbray Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

I work as IT Support Helpdesk team and deliver IT Support as a service to a site with over 1,000+ personnel• Using remote assistance tools such as RDP• Using and maintaining active directory• First level IT support for Windows 10 ( 64 bit) • Build, deploy and maintain SOE• IT Support Helpdesk team and deliver IT Support as a service to a site with over 1,000+ personnel• Audit and amend workflow processes to meet stakeholders SLAs• Active Directory account… Show more I work as IT Support Helpdesk team and deliver IT Support as a service to a site with over 1,000+ personnel• Using remote assistance tools such as RDP• Using and maintaining active directory• First level IT support for Windows 10 ( 64 bit) • Build, deploy and maintain SOE• IT Support Helpdesk team and deliver IT Support as a service to a site with over 1,000+ personnel• Audit and amend workflow processes to meet stakeholders SLAs• Active Directory account management• Create and maintain Group Policy Objects• Participate in maintaining existing network infrastructure (Virtual and Physical) • Resolve tickets and escalate where needed• Monitor site network health and rectify issues that arise• SQL database administration• Create software deployment packages and oversee deployment to production environment• Participated in the site proxy migration from Blue Coat to Palo Alto• Modifying existing PHP scripts to maintain the in-house intranet• Create extensive technical and non-technical documentation for staff and IT Support training• Manage client’s annual hybrid-BYOD 1-to-1 program• Network monitoring and maintenance systems such as Failover Cluster manager, Hyper V manager, Idrac and PRTG• PowerShell and Cmd batch script for workflow process. Show less

Deliver prompt and effective technical support to clients via phone, email, remote assistance, or on-site visits. Exposure to enterprise-grade cyber security and cloud-based offerings Diagnose and resolve complex hardware, software, and network issues across a variety of IT environments. Proactively monitor system security patches and malware updates to ensure currency and correct deployment Proactively administering backup and recovery operations by maintaining… Show more Deliver prompt and effective technical support to clients via phone, email, remote assistance, or on-site visits. Exposure to enterprise-grade cyber security and cloud-based offerings Diagnose and resolve complex hardware, software, and network issues across a variety of IT environments. Proactively monitor system security patches and malware updates to ensure currency and correct deployment Proactively administering backup and recovery operations by maintaining and monitoring backup equipment and data Analysing backup issues and report findings to ICT Manager Maintain system security, performance, and ensure systems are up to date. Show less

To support youth in all areas of their lives;• checking each resident's needs and progress• providing physical care, which could include bathing, toileting, dressing and feeding• creating a safe and positive living environment• setting rules for young people's behaviour• providing one-to-one counselling or group therapy sessions• teaching daily living skills such as budgeting, shopping and claiming benefits• providing leisure and creative activities in a safe and… Show more To support youth in all areas of their lives;• checking each resident's needs and progress• providing physical care, which could include bathing, toileting, dressing and feeding• creating a safe and positive living environment• setting rules for young people's behaviour• providing one-to-one counselling or group therapy sessions• teaching daily living skills such as budgeting, shopping and claiming benefits• providing leisure and creative activities in a safe and supportive setting• helping residents to deal with problems and become independent• liaising with residents' families and arranging family and home visits• working with other health and care professionals• acting as a learning support assistant.• look after the physical and mental wellbeing of children Show less

Duties include;• Accepting cash or credit cards for payment• Customer Service• Workplace health and safety• Basic food preparation• Team environment• Quality assurance

Certificate Iv, It Support

Diploma, It Support

Associate'S Degree, Dual Diploma Counseling And Community Services

Education record