• Created new product development workflow• Migrated product management and development from Atlassian to Gitlab• Partnered with CTO, CEO and customers to drive product strategy• Overhauled knowledge base to encompass more developer feedback• Oversaw frontline & backline support• Lead product integration of data science services• Lead product release cycle/processes• Designed & implemented CI/CD processes into product development workflow• Lead zero exception SOC2 audit certification 2 years in a row• Lead implementation of IdP across all internal company services• Streamlined hiring pipeline to find open-source first engineers• Designed and co-authored internal multi-tenant deployment framework including AWS GovCloudsupport• Designed and implemented North America VPC network to scale to 20k concurrent users

• Migrated support scripts to fully fledged web applications• Developed a web application platform to develop, scale and maintain all the different support applications• Development algorithm to score "yum info" description to automate mapping to different support teams• Created new Support Exceptions workflow process for entire company• Partnered with cross department (QA, Engineering, Support, Product Management, Sales) Directors todevelop new workflow• Developed custom web application to track different support exception states• Linked Red Hat Bugzilla's & SalesForce support cases to support exceptions• Lead development of Release Planning application for workflow process management across Red Hatproducts• Developed Job runner for ETL processes across web applications and internal data stores• Lead development of Red Hat Bugzilla Compliance data engine web application• Use Regular expression engine to handle Red Hat Bugzilla compliance rules to determine data compliance• Managed & Developed North American support department intern program

Signal Innovations Group has software that detects moving objects in any imagery. In order for this to happen the imagery must go several stages before it is truthed. The imagery will either go through, stabilization, enhancements and be converted into frames. Once the imagery is ready the software is ran on it. Tracks are then made and I must complete the verification process to see to it the software tracked the correct objects. After the imagery has been truthed the data from it will be put into several algorithms to enhance the software and its ability to track objects

In New Bern, NC I developed my own Computer Repair. In my business I reloaded operating systems, fix damage done by viruses, setup entertainment systems, setup home network, replace hard drives, processors, broken screens and just about anything else to do with electronics. In addition I built 6 different desktops from the ground up. I have since then relocated to Raleigh, NC.

During my internship I helped assist a senior Engineer produce a wiring package for C-130’s. The wiring package is a part of the Japanese Foreign Military Sales (FMS) contract. I got hands on wiring experience to do a proof of theory in the System Integration Laboratory (SIL). In addition I got a chance to travel out to California with a team of people to inspect the different counter measure systems on H-53’s, H-1’s and H-46’s. During this internship I also gained my Department of Defense Secret Level Security Clearance.

As a IT Support Technician, I acted as a Computer Support Technician for NCSU Engineering Program in Havelock, NC. My responsibilities consisted of maintaining and fixing 20 lab computers. This includes networking and remotely connecting to NC State classrooms and ensuring the system operates correctly. I was tasked with a project to build/upgrade the website for the NC State 2+2 Engineering Transfer Program & Bachelor of Science in Engineering.