Mark Mowrey Email & Phone Number

Bothell, Wa, Us

Greater Seattle Area

Redmond, Wa

- Simultaneously led two delivery teams (8 software engineers) in the maintenance, design, and delivery of core components (Dynamic Messaging service & Campaign Management UI) of Microsoft’s in-house marketing automation platform used by Office, Azure, Visual Studio, and other products- Onboarded various internal partner teams to this platform- Established 8-member offshore operations team, including hiring and mentoring new analysts.-- Team functions included: Incident management, Monitoring and alerting for critical workflows, Infrastructure Operations★ Key Results / Achievements ★-- Brought stable practices to the team-- Extended operations/support team coverage to 24x7-- Implemented monitoring and alerting for dozens of integration points across systems processing millions of messages per week

Redmond, Wa

Drove an organization-wide continuous improvement initiative (leveraging the Microsoft Services Maturity Model). - Initiated engagement with organization leaders and established schedule. - Conducted team self-assessments. - Tracked improvement at team and organization level. ★ Key Results / Achievements ★ • Drove initiative across more than 20 engineering/service teams in Microsoft's Corporate Functions space (HR, Finance, Legal & Corporate Affairs), across 30+ properties. • Planned improvement and charted monthly growth of capabilities. Examples: Injection of synthetic transactions to enhance optics into availability and performance, established consumer self-service dashboard to improve supportability, and enhanced alerting to reduce noise and aid in live site troubleshooting.Other projects included: - Driving compatibility testing of HR applications with Windows 10, Edge (Spartan) Browser, & Office 16. - Coordinating exit plans of 150+ production and pre-production servers from retiring data center.

Redmond, Wa

Led teams of up to 12 full-time SDET resources (principal to junior/intern level), through the full software development lifecycle (SDLC). Web, mobile, and backend solutions utilizing various technologies, including: Microsoft SQL Server, Azure SQL Database, Azure Web Apps, C#, .NET, XML, Office 365, SharePoint Online.★ Key Results / Achievements ★• On-time delivery of 15+ projects per year across 7 service lines / 2 business units. • Productivity gains and fewer bugs by moving teams toward combined engineering models.• Quicker release cycles: From multiple-month waterfall projects pre-2012, to regular 6-week release cycles in 2013-14, to 2-3 week agile sprints.Projects included: - Next generation worldwide Performance Management web applications, 100% Cloud-based, leveraging Microsoft Azure offerings. - Multiple enhancements to internal and external Staffing applications. - Regular quarterly releases to Microsoft HR BI and Data Warehousing platform.★ Leadership: Grew teams’ technical abilities during evolving discipline trends while maintaining strong focus on delivery: - Deep and early integration between Development and QA. - Combined engineering and driving toward continuous integration practices.★ Development of Talent: Investing in people and the team, building loyalty and cohesiveness. - Spearheaded multi-day technical trainings to the larger organization (50+ SDETs). Programs included Object-Oriented Design, C# Programming, Coded UI Test Automation Framework, Performance & Load Testing, and Accessibility Testing. - Coordinated logistics, speakers, and established the agenda for monthly org-wide Community Meetings. Topic included: Mobile Applications Testing – Standards & Best Practices; Application Monitoring and Telemetry; Automating with PowerShell; BI solutions, architecture, and testing; Hadoop in Azure with HDInsight and related tools. - Encouraged and facilitated grassroots peer training/knowledge sharing sessions.

Redmond

★ Improved WHI (workgroup health index) by 22 points, to 92%.• I created an atmosphere of respect, teamwork, and collaboration, and encouraged individuals and the team to take on new challenges and improve. • Thoughtfully made assignments to match employee skillset and provide growth opportunities, while ensuring high quality.- Implemented test automation at backend, API, UI layers.- Automated BVT, functional, regression, E2E scenarios.- Transitioned QA of offshore properties from China FTE to India FTE teams.- Facilitated increased collaboration between Redmond and China/India Test teams:• Improved decision making for test automation direction. • Cross-sharing of performance and security testing best practices.- Utilized offshore vendors to improve efficiency and coverage of regression suites. - Began instituting agile (or agile-like) processes on targeted projects.- Drove semi-annual org-wide morale events for the larger organization.Technologies: SQL Server 2008, Windows Server 2008, ASP.NET, C#, XML, SharePoint 2010, Visual Studio, TFS.

Redmond, Wa

- Grew scope from one to four service lines (with multiple ongoing projects and production applications in each): • Performance Management, HR Self-Service, Compensation & Benefits, and Learning & Readiness-Onboarded new FTEs and vendors as needed.- Worked cross-group to standardize org-wide project and QA metrics.- Refined leadership / management skills.- Utilized C# and in-house automation frameworks.- Established a production issue triage process: • Processed 250+ unresolved issues (2-3 years old), and implemented process change, including Root Cause Analysis identification and tracking to prevent backlog from reemerging.- Added new tools to test team toolbox, including: SQL 2008 code coverage analysis, VS 2010 Coded UI framework, STAT (for SSRS report automation), CAT.NET (code analysis tool for security testing), Fiddler and neXpert (for performance testing).- Team size: 8 full-time, 1 intern, 3 contingent staff- Technologies: SQL Server 2008, Windows Server 2008, ASP.NET, C#, XML, SharePoint 2010, Visual Studio, TFS

Redmond, Wa

Redmond, Wa

Redmond, Wa

Redmond, Wa

Bachelor’S Degree, Business Administration - Management Concentration

Associate'S Degree, Accounting