Description: Updating website on a weekly basis through Word Press. Preparing and printing of weekly notices. Carrying out routine administration tasks including assisting members with inquiries, banking, petty cash and other ad hoc duties. Managing member database for Silent Unity and arranging for bi-monthly mailout. Organising and managing volunteers.

I completed the training to become an Emergency Call Handler in a role which requires the ability to work quickly and calmly in challenging, high pressure environments in order to save lives.The training involved:* handling emergency calls* identifying priority callers* verifying information and passing this information on to the ambulance dispatchersI also developed good computer and keyboard skills, particularly in the use of Visicad (bespoke software designed for… Show more I completed the training to become an Emergency Call Handler in a role which requires the ability to work quickly and calmly in challenging, high pressure environments in order to save lives.The training involved:* handling emergency calls* identifying priority callers* verifying information and passing this information on to the ambulance dispatchersI also developed good computer and keyboard skills, particularly in the use of Visicad (bespoke software designed for emergency call handling) as well as excellent problem solving abilities. Show less

I was responsible for servicing new and existing customers with a range of insurance products with accountability for the delivery of agreed sales targets, utilising effective analytical skills to assess business opportunities and deliver results. This also involved maintaining up to date knowledge relating to the products and industry as well as competitor knowledge and adapting strategy to the rapidly changing environments. By ensuring that I responded to all requests for information from… Show more I was responsible for servicing new and existing customers with a range of insurance products with accountability for the delivery of agreed sales targets, utilising effective analytical skills to assess business opportunities and deliver results. This also involved maintaining up to date knowledge relating to the products and industry as well as competitor knowledge and adapting strategy to the rapidly changing environments. By ensuring that I responded to all requests for information from both internal and external customers in a timely and professional manner, I was able to provide exceptional levels of customer service, on both new and existing customers. Show less

Working as part of a team and reporting to the Customer Centre Manager, I was responsible for ensuring the successful delivery of a high quality customer service experience. By ensuring that questions or problems that arose were dealt with efficiently, promptly and professionally through effective communication and negotiation skills, I was able to provide high levels of customer satisfaction.

This was a multifaceted role involving the provision of professional reception and typing services, stationery purchasing, cash receipting, banking, data entry, maintaining filing systems and administrative support to the Customer Centre team. Proving my ability to act in a professional and responsible way, and with integrity, at all times, I was also given the important role of Health, Safety & Wellness Officer.