Help Desk Specialist/It Operations
Moa Technologies
Nigeria
Performed day-to-day, helpdesk support tasks such as assisting customers tosetup/troubleshoot their hardware, reset passwords, etc. Executed software installations and performed necessary software updates. Identified performance problem with assigned equipment, coordinated and scheduled repairs, and recommends alternate hardware options. Setup new user's ID, security requests and administrative support.Maintained IT system, diagnose hardware and software condition.Coordinates, evaluates, and adjusts operations schedules for client works such as typing, data entry, portal registration etc.Acts as liaison on technical matters between the operations division and applications/systems analysts, client representatives and other appropriate staff.Identified performance problems with assigned equipment, coordinates and schedules repairs, and recommends alternate hardware options.Developed and monitors schedules and procedures for hardware maintenance