Experience in Trading and Beauty business models from process flow to implementation. Project management for both internal and external customers:- AI and RPAo Explored AI solutions and development Chatbots to respond to user queries and order update requests, IT services desks effort could be reduced by up to 40%o Implemented Robotic Process Automation (RPA) solution to retrieve data from various websites and uploaded to Company’s Order Systems to reduce user efforts by ~50% of… Show more Experience in Trading and Beauty business models from process flow to implementation. Project management for both internal and external customers:- AI and RPAo Explored AI solutions and development Chatbots to respond to user queries and order update requests, IT services desks effort could be reduced by up to 40%o Implemented Robotic Process Automation (RPA) solution to retrieve data from various websites and uploaded to Company’s Order Systems to reduce user efforts by ~50% of manual input time- Project management on internal processes revamps and improve external relationshipso Master Data Project revamped Order Systems UI to facilitate Company’s Vendor Relationship Management Ideationo Revamped Order Systems validation, e.g. to assist user to print the correct document templates by adding automated default, plus validation when user override the default printing template, reduced input errors by ~80% caused by user error Show less

System implementation for Jackelo Led team to collaborate internal users and external vendors on requirement, design, setup, implementation and post-activitieso Managed the ERP system migration for Jackel from outdated order system to Microsoft Dynamics AX Platform to cope with the growing business within 10 monthso Jackel was acquired by Li & Fung shortly after Project lived in 2010

Accumulated programming skill and knowledge in the Insurance Industry, 6+ years hands-on systems analysis and 2 years of project coordination experience:- Finance Systems Revampo Reviewed EFT & Non-EFT billing workflow and premium reconciliation processo Enhanced Call Centre Systems to extract billing rejection to carry out premium chasing activitieso Management reporting on successfully chased premium ratioo Focused on internal process streamline, cost saving and increase… Show more Accumulated programming skill and knowledge in the Insurance Industry, 6+ years hands-on systems analysis and 2 years of project coordination experience:- Finance Systems Revampo Reviewed EFT & Non-EFT billing workflow and premium reconciliation processo Enhanced Call Centre Systems to extract billing rejection to carry out premium chasing activitieso Management reporting on successfully chased premium ratioo Focused on internal process streamline, cost saving and increase users’ working efficiency- Engaged in Motor Insurance Web Portal Projecto First-generation of quick e-insurance, our system was able to quote and issue motor insurance policies to customers within minutes and it was a breakthrough in the industry. The solution was most welcomed by our major brokers and agents as her saved them hundreds of hours a year (70% of their manual work time, 30% is to handle exceptional insurance applications) from their manual process spent on word-processing Show less