Mozamel Yousufzai Email & Phone Number

Toronto, Ontario, Canada

• Resolve technical issues for customers: identify the causes, support the client remotely by using virtual machines, find and carry out solutions
• You will provide first and second-level technical support through phone, email, and chat support
• Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets)
• Communicate with customers at all levels of technical and non-technical skills sets
• Follow all standard operating procedures (SOP) through the effective use of knowledge management
• Work collaboratively with teams across the organization

Toronto, Ontario, Canada

• Assisting end-users via phone, live chat, and remote connection tools
• Efficiently resolving complex problems in your field of expertise
• Delivering clear explanations on performing both simple and complex tasks
• Supporting multiple versions of software and operating systems
• Ticketing end-user interactions according to GMS’ policy and process
• Investigating support issues in sequence and in a detailed fashion; and

Kabul, Afghanistan

• Develop and maintain local networks in ways that optimize performance
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Troubleshoot hardware and software issues; conduct daily backup operations
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Performed tests and evaluations on new software and hardware
• Provided support to users and being the first point of contact for error reporting

Afghanistan

• Installing and configuring hardware and software components
• Troubleshooting hardware and software issues
• Repairing or replacing damaged hardware
• Upgrading systems to enable software compatibility
• Installing and upgrading anti-virus software and security systems to ensure network security
• Performing tests and evaluations on software and hardware