The Infrastructure Engineer supports the Bank’s internal and external applications/platforms. Additionally, they are responsible for day-to-day maintenance, system/application updates, and implementation of new systems/applications. A working knowledge of Windows Server infrastructure, basic networking, SQL, and Office 365/SharePoint administration is necessary. In addition to in-depth technical knowledge, the Infrastructure Engineer will need advanced analytical, troubleshooting, design, and communication skills with technical and non-technical users. The Infrastructure Engineer should possess strong project planning skills, produce quality work, and exhibit thoroughness in completing job duties

SCCM\MECM\Microrsoft Configuration Manager Managed Service Subject Matter Expert - responsible for but not limited to the following for the Customer: Monitoring and Maintaining Infrastructure Health, Performing Product Upgrades to Infrastructure, Managing and Maintaining Client Health and Deployment, Application Deployment and Packaging, Patch Management for supported Windows devices, Windows Operating System Deployment configuration and maintenance, Compliance reporting, and Providing recommendations for best practices to achieve client success in asset management are the tasks.Managed Services Monitoring and Patch Management Administrator - responsible for but not limited to the following: Manage and maintain the internal N-Central Management system for Lunavi, Perform upgrades to N-Central as needed, Maintain standard patch schedule, and coordinate with customers. Monitor patch deployment and success. Compliance reporting, Monitor security trends for issues with Microsoft patching and advise customers accordingly.Sophos Endpoint Protection Administrator - responsible for but not limited to the following:Manage and Monitor Sophos Endpoint Protection for LunaviRespond to alerts generated by Sophos for customers.Provide internal and Customer guidance on Sophos alerts.Tier 2 and 3 support escalations as neededOther Customer projects and tasks, as requested by management

Responsibilities include, but are not limited to the following:• Review of overnight backup results for any errors/issues and perform remediation and/or client notification as applicable;• Process overnight monitoring alerts each day upon arrival to the office, including handling business hours’ alerts in a timely manner;• Process overnight Sophos Endpoint Management alerts each day upon arrival to the office, including handling business hours’ alerts in a timely manner;• Process monthly Microsoft patch reports for servers and workstations for any errors/issues and perform remediation and/or client notification as applicable• Troubleshoot problems remotely using 3rd party remote access tools;• Diagnose and resolve customer problems relating to hardware, software, and networking;• Effectively communicate solutions to end-users;• Support end-users in the use of a wide range of hardware and software applications as needed;• Develop and nurture client relationships;• Answer client technical queries;• Assist the team in managing, monitoring, and maintaining the internal IT infrastructure (such as SLA’s, average ticket age, average call wait time, etc.);• Perform other duties as assigned.

Tier 3 Support primarily accountable for troubleshooting and resolving client issues that require advanced technical knowledge in the Service Desk. Prompt response and resolution of issues for client Executives and Owners. Coordinating and resolving top tier issues with vendors: Dealer Management Systems (DMS), ISP Vendors, Proprietary software and PCI compliance. Providing updated action plans on ticket resolutions to Account Managers that meet client expectations.

Short term project assisting local utility company upgrading Windows 7 systems to Windows 10

Role Responsibilities- Pre-sales information gathering and design estimation- Configuration Manager system design- Server installation and configuration- Monitoring and ongoing server maintenance- System and procedure documentation- Training of support staff- Support client infrastructures as directed by management- Testing and evaluation of new versions of Configuration Manager Current Branch

Role Responsibilities- Pre-sales information gathering and design estimation- Configuration Manager system design- Server installation and configuration- Monitoring and ongoing server maintenance- System and procedure documentation- Training of support staff- Support client infrastructures as directed by management- Testing and evaluation of new versions of Configuration Manager Current Branch

Administer System Center Configuration Manager (ConfigMgr) 2012 (some ConfigMgr 2007) infrastructure of approx. 20,000 clients across the United States.• System Center Configuration Manager Subject Matter Expert for JHA• Primary contact for all patch management for ConfigMgr managed resources. This includes entering Change Requests for all monthly patch deployments through Change Management system, make sure all Change Request are approved by deployment time, and monitoring deployment progress and troubleshooting problems if they arise.• Periodically on-call for a week at a time for after-hours issues.• Design and implement ConfigMgr as needed to meet business needs (I was a part of the migration of ConfigMgr 2007 to the current ConfigMgr 2012 infrastructure).• Provide documentation on ConfigMgr processes as needed.

Administer System Center Configuration Manager (ConfigMgr) 2007 infrastructure of approx. 5000 clients over 8 state footprint.• Design and implement ConfigMgr as needed to meet business needs (I have migrated infrastructure from first SMS 2.0, to SMS 2003 to the current ConfigMgr 2007 infrastructure).• Recommend hardware needed to maintain ConfigMgr infrastructure and desktop\server environment.• Primary contact for all patch management for ConfigMgr managed resources. This includes QA testing of updates before deployment, and scheduling deployment based on Change Control schedule, and monitoring deployment progress and troubleshooting problems if they arise.• Test, evaluate, and recommend software applications and their configuration as needed for business requirements.• Manage deployment team for enterprise deployments, which includes advising scheduling deployment of software, monitoring its progress, troubleshoot problems if necessary, and report to management of deployment progress.• Responsible for producing various reports as needed by management on various ConfigMgr processes or data.• Provide documentation on ConfigMgr processes as needed.• “4th level” support for all IT issues that can’t be resolved by other levels of support.

Systems Management Server Administrator/Virus Protection Administrator (1/00 to 6/2003)Began Full time position at Bechtel performing same duties as listed below.(All of the below through Kelly Temporary Services)Systems Management Server Administrator/Virus Protection Administrator (8/99 to 1/00)Duties include, but are not limited to; keeping up to date on new and current viruses/virus outbreaks and what potential risk they could pose to the ERC network, be aware of when new virus definition files are available and make sure that the ERC virus software on workstations, file servers, and Exchange servers are current, troubleshoot potential problems of virus detection software on workstations and servers, be aware of common virus hoaxes, help users by resolving virus related questions or problems, log virus related user issues into Support Magic call tracking software. Design the deployment of Systems Management Server (SMS) 2.0 on the ERC network under the direction of the Network Administrator, maintain and administer the SMS system after activation; including but not limited to, monitoring and maintenance of SMS server performance, configure the SMS Remote Tools component for the Help Desk and train them on its use, troubleshoot and resolve SMS problems on the server or the client side, configure and maintain other SMS components as they are enabled, develop scripted installations of applications with SMS Installer as needed. Also perform other duties of Operations Assistant as required.