Mikkel Jensen Email & Phone Number

Aarhus, DK

København Og Omegn

Customer Retention & Churn Prevention: Proactively manage customer relationships, ensuring client satisfaction and trust in KlarPris' solutions. Implement strategies that drive long-term retention and minimise churn.Ongoing Support & Engagement: Provide day-to-day support for customers, including regular status meetings, addressing concerns, and ensuring.

Melbourne, Victoria, Australia

Established and nurtured strategic partnerships with some of Rentokil Initial's largest customers in Australia, specialising in delivering customised solutions to national clients.¤ Consistently met and exceeded sales targets through effective client management and tailored service delivery.¤ Managed large-scale national sales projects to ensure.

Melbourne, Australia

Led a team of 4 Key Account Managers and 3 Customer Care Managers overseeing a portfolio of over 10,000 Victorian and National accounts worth approximately AUD 40 million.¤ Acted as the escalation point for complex challenges, negotiations, and account retention matters.¤ Managed major contract sales and tender preparation.¤ Conducted recruitment, monthly.

Melbourne, Australia

Led a team of 12 Service Technicians, dramatically improving service performance from 72% to over 97%.¤ Managed operational service delivery, scheduling, task allocation, inventory, and quality assurance.¤ Conducted performance management, recruitment, and onboarding.¤ Oversaw safety, compliance, fleet management, return-to-work, and training programs.¤.

Melbourne, Australia

Led a team of 3 Customer Care Managers handling retention for all SMB accounts across Rentokil's divisions. Analyzed and reported data against budget figures, conducted weekly team meetings on results, highlights, and product and safety compliance, and managed termination forecasting. Achievements include increasing the retention rate by 10%.

Melbourne, Australia

Led a team of 5 Credit Controllers, enhancing client relationships and improving account management practices. Coordinated with the Business Manager on collection activities and outstanding payments, and prepared documents for bad debt write-offs and claims against liquidators/receivers. Achievements include successfully consolidating Credit Controllers.

Melbourne, Australia

Liaised and negotiated with customers regarding their accounts, prepared documentation for legal handover, and collaborated with clients to align solutions with Rentokil Initial’s offerings. Achievements include supporting the implementation of new collection software (Onguard) and being the first Credit Controller to win Australia’s Customer Service Award.

Hadsten, Denmark