Software Engineer
Current• Developed a machine learning-based sentiment analysis system using Django, Python, and NLTK to classify customer-agent conversations, enhancing accuracy in customer sentiment evaluation.• Applied advanced NLP techniques for intent detection and keyword extraction, improving the system's ability to automatically understand and categorize customer queries.• Utilized machine learning algorithms to fine-tune sentiment, intent, and keyword detection models, resulting in more accurate and insightful analysis of customer conversations.• Designed and implemented a role-based access control (RBAC) system, ensuring secure, role-specific access for agents, team leads, and admins.
Apr 2024 - Present
