•Closed over 700+ request tickets and 150+ incident BAU tickets, resolving issues for client applications.•Led a project to design and implement a Microsoft room AV system using creston devices in boardrooms.•Highly used Python and C for camera switching scripting and multiple boardroom camera usage•Collaborated with diverse team to identify system requirements and design an effective AV solution.•Conducted system testing and troubleshooting of Cameras to work appropriately.•Provided training and support to end-users, enhancing their understanding of the system.•Managed Configuration Manager (CCM) services and imaging of over 450 laptops for refresh.•Extensively worked with Windows Active Directory and Group Policy scripting and automating processes.•Executed scripts, managing MCEM clients with AD integration to optimize network performance and security.•Led the Azure project migration for the Calgary office, transitioning infrastructure from on-premises to cloud.•Created various Knowledge Base Article in Servicenow for troubleshooting purposes for Tier 1 and 2 teams.•Extensively worked with SCCM for imaging purposes and troubleshooting purpose, with running various scripts.

•Led Complex project for web development with Power Apps and React integration.•Developed custom web components in React and TS for PDF viewing.•Power App CRM with integration of React API with Power FX for communication between different endpoints.•Supervised and organized task priority in Excel sheet and Service Now ticketing, clearing 90% (150+) of queues.•Handled licensing Microsoft Azure web hosting license.•Provided Incident support for web application and other integrated services.

• Diagnosed and conducted on-site troubleshooting, resulting in a 20% reduction in customer service call time.• Managed Level 2 technical support via emails and ticketing systems, delivering solutions in 15% quicker resolutions.• Managed Windows Server and AD, reducing system threats by 12% through collaboration with Qualys and CyberArk.• Demonstrated using diagnostic commands, ping, nslookup, Nmap, and netstat, to troubleshoot routers and switches.• Deployed security updates and patches on Windows Server effectively, resulting in 15% improved system security.• Helped to maintain high uptime (%95) of 1000+ networked printers on-site and cleared queues daily.• Structured Windows-based server in Active Directory and collected data for patching purposes to ensure 99% Uptime.• Worked collaboratively in a team of 5 to support laptop imaging using SCCM and Microsoft Intune for mobile devices.• Expertise in Microsoft 365, including power apps and power automation, Software Development and/or Scripting and automation.

• Prepare Salesforce for store opening• Assisting in stocking the sales floor as assigned and providing customer services if necessary• Label the sales floor for the store opening.

• Created a Windows 10 training program for 100+ staff, increasing overall efficiency by 30% for training purposes.• Resolved 80+ technical support inquiries within Service Level Agreement (SLA) standards.• Resolved complex Windows 7 and Windows 10 operating system issues for Group Policy Management for laptops.• Provided ready solutions for authentication of various servers using AD, SSO and MFA.• Helped automate the license management using PowerShell scripting, reducing workload by 75%.• Researched and ordered the items to be changed and optimized the cost by talking with manufacturers directly.• Execute, manage and lead Office 365 migration for Microsoft external clients with 90% client satisfaction.

• Handled day-to-day operations and IT projects for 200+ users, showcasing skills in Excel and Project.• Devised and deployed more than 100+ computers in the organization with custom Office 365 and GPO in place.• Designed SharePoint Sites and provided support training and Knowledge base on SharePoint Sites.• Licensed and provided the appropriate license to individuals in the organization, reducing costs by 80%.• Managed client-server data centers, excelling in server installation and cable handling, terminating and other processes.• Used Jira Ticketing system to address Incident management or change management with a team of 5 people.• Upgraded infrastructure from Windows Server 2017 to 2019, achieving a 90% improvement in performance.• Worked with Linux system for web hosting and other web applications for internal usage.• Provided expertise in dashboard creation for large datasets received for logistics purposes and track records.