• Developed Lightning components using Lightning app builder by incorporating Lightning design system styles in the components of Salesforce and Lightning.• Made Git Commits on everyday basis to deploy the code to higher environments in a continuous integration process. • Customized existing Visualforce to align with salesforce new Lightning UI experience.• Configured Page Layouts, Record Types, Managing Fields and their dependencies, Tabs, Search Layouts and Buttons.• Defined Lookups and Master-Detail relationships on the objects and implemented Email response to case functionality that helps customers get fast answers to questions.• Implemented Escalation Rules, Auto-Responsive rules, and their escalation to call center representative and configured to generate email alerts for quick resolution of the issues.• Data migration from external systems to sales force using Data Loader.• Interacted with Business Analysts, Other Developers and Team to design better test plan and strategies based on the requirements of the Business.• Knowledge across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.• Knowledge on Mule soft in Integration of data and records.• Created the workflows on Standard and Custom objects for automated field updates, email alerts, and task creations.• Analyzing, designing, configuring, and maintaining Salesforce CPQ solutions.• Created various Reports (summary reports, matrix reports, and charts), dashboards, and Report Folders and Dashboard Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.• Expertise in CPQ Conduct Solution Architecture reviews with project teams regarding design and development activities.

• Created new LWC components from scratch and generalized the components as reusable components and implemented OTP (One time Password) logic.• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.• Designed, developed and deployed Apex Classes, Controller Classes, Apex Triggers, and Visualforce pages for various functional needs in application.• Developed Salesforce.com and force.com applications and ensure that the company continues to deliver innovative, high-quality solutions to customers running Salesforce.com as their CRM system.• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.• Created a Complete File Upload utility in Salesforce Lightning, Apex Classes and SOQL so that users can attach files in the form and upload them to Salesforce case record.• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

• Worked closely with sales team and business analysts to perform detailed analysis of business and technical requirements and to design the solution by customizing various standard objects of Salesforce.com (SFDC).• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.• Developed Visualforce page using the extension controller according to the clients' requirement.• Developed Apex Classes and Triggers to implement the business logic as per the requirements.• Fully integrated Sales Cloud and Service Cloud with all other critical systems (CRM, marketing automation, order management, quoting, etc.) leveraging our proven integration expertise and tools• Migration of Service Cloud data into Optum Insight Salesforce using Data Loader.• Developed Unit test class for Apex class and worked for improving code coverage.• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.• Worked on the Service Cloud especially on Email to Case, Case Management, Knowledge Articles, Queues, Escalation rules, Case teams, Service Console, Salesforce Lightning Service console etc.,• Involved in Salesforce customized reports and dashboards on real time.• Created layouts tailored to Business needs and partner programs by customizing portal layout, lead forms, data fields and tabs.• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.• Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.

• Assigned profile and roles according to the company requirement and involved in end user training.• Implemented Apex Controller, triggers and test classes with test code coverage using Force.com IDE.• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and experience in writing unit test cases.• Designing and development of Visual force pages as per user requirements.• Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.• Used asynchronous Metadata API to manage setup and customization information.• Implemented Contract management using Apttus AppExchange tool.• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on SOAP API.

• Performed the roles of Salesforce.com Administrator in the organization.• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.• Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.• Implemented Web to Case, Email to Case functionalities to provide better customer support to the customers.• Created custom reports and enhanced Salesforce.com environment as per user needs using Apex and Visualforce pages.• Implemented custom Visualforce page and controller extension for Contact open activities filter based on activity type Location records.• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.• Created Roles, Queues and assigned members and accessibility permissions.• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation, and formula fields to the custom objects.• Designed optimized screens for service agents to manage social media and case activities.• Created data migration document for import/export of data from Salesforce.com environment.• Developed Custom Reports and Dashboards as per given requirements.• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.• Configured business rules and implemented complex business rules in Salesforce for complex workflows.• Integrated the Web Services for extracting the data from external systems, Prepared Unit Test documents, Data Migration related sheets.• Worked on lightning Aura Components.• Implemented and delivered projects under Agile Development Environment and Test-Driven Environments with large and small team projects.• Worked on pre and post migration step in Sandbox and Production environment.

• Involved in Salesforce.com Application Setup activities and customized apps to match the functional needs of the organization.• Performed the roles of Salesforce.com Administrator in the organization.• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.• Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.• Implemented Web to Case, Email to Case functionalities to provide better customer support to the customers.• Created custom reports and enhanced Salesforce.com environment as per user needs using Apex and Visualforce pages.• Implemented custom Visualforce page and controller extension for Contact open activities filter based on activity type Location records.• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.• Created Roles, Queues and assigned members and accessibility permissions.• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation, and formula fields to the custom objects.• Designed optimized screens for service agents to manage social media and case activities.• Created data migration document for import/export of data from Salesforce.com environment.• Developed Custom Reports and Dashboards as per given requirements.• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.• Configured business rules and implemented complex business rules in Salesforce for complex workflows.• Integrated the Web Services for extracting the data from external systems.