Mp Saikia Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Functioned with strategic vision and a hands-on approach.• Preparation of annual budgets and business plans• Setting and monitoring business objectives and KPI’s• Managing a team of 9 direct reports and 65 indirect reports• Functional responsibility for Volvo Truck Service Davison's operationsthroughout the United Arab Emirates, managing six different workshops.• Achieved the annual budgeted figures for the year, by November, withone month still to go before year end• Billing efficiency of 100%+ at all five workshop locations• Maintaining WIP levels to achieve business KPI’s• Preparation and achievement of service revenue and gross margin targets• Setting of service pricing structures with recommended discountauthority levels• Campaign management• Competence performance development reviews (PDR) every 6 monthswith all aftersales staff setting individual goals and targets andreviewing achievement throughout the year to ensure meeting theFAMCO business requirements• Strategic development, implementation and monitoring of overallaftersales product offerings• Planning and provision of necessary equipment, tooling andmanpower to achieve business objectives within each location• Technical co-ordination between workshop & principal.• Identifying strategic network development opportunities in a highlycompetitive industry• Maintaining workshop and business standards to achieve ISOaccreditation• Adherence to warranty procedures, claim submission quality,settlement days, campaign completion dates• Preparation & implementation of workshop Standard warrantyprocedure (SOP)• Extended Warranty Registration, follow-up, negotiation, Coordinationwith Sales, Workshop & Principal.• Follow up & monitoring Warranty WIP of all Branches.• Warranty Payment follow-up with principal.• Warranty Credit reconciliation with finance dept.• Warranty Training to workshop Team• Conducting & participating Internal & External warranty audit.

Dubai

Functional responsibility for all Service Support operations for Al Futtaim Auto & Machinery Co (FAMCO) within and outside the UAE. Responsible franchises include Volvo Truck & Buses, Volvo Construction Equipment, Merlo Telescopic Handlers, Ingersoll Rand Air Solutions, Linde Material handling Equipment, Yanmar Industrial & Marine engines and generators, Himoinsa generators .JOB PRINCIPAL ACCOUNTABILITIES• Communicate warranty guidelines to all relevant staff .• Ensure correct quality of information from Famco’s Service Operations to Warranty Department.• Review and monitor KPI’s including claim quality, submission times, rejections, payments, campaign completions.• Facilitate and participate in any internal or external warranty inspection or audit to ensure a satisfactory outcome for FAMCO.• Communicate, monitor and follow-up all recalls and campaigns identified by the Manufacturers.• Obtain and disseminate actions and bulletins relating to warranty matters.• Recommend training and competence development for warranty staff.• Ensure adherence to warranty guidelines relating to material storage, return and scrapping.• Submit product quality issues to Principals identified following claim frequency analysis• Identify and implement warranty procedures for any new franchises or territories.• Negotiations with Principals relating to goodwill claims.• Maintain excellent relationships with Principals and Manufacturers• Manage and ensure that all generating quality warranty claims are in line with the warranty policy of FAMCO and the principals. The claim must be processed against the warranty invoices, goods receipt notes, stock adjustment report etc.• Ensure that claims are submitted in the shortest possible time from completion of repairs and amounts claimed to give best and positive result to recover the maximum cost.• Monitor and follow up claim settlements from Principals to ensure best possible cash flow for the business.

Dubai

New Delhi Area, India

Responsible for all Technical issues of Engine & Warranty Administration .