Michael Pair Email & Phone Number

Birmingham, Al, Us

Chattanooga, Tennessee, United States

As Director of Product Management/Operations at EZ Loader TMS, I have leveraged over 12 years of experience in SaaS and B2B industries to scale our Transportation Management Software from inception to a thriving solution adopted by hundreds of clients. I lead the strategic product roadmap, ensuring alignment with market demands and customer needs, while driving innovation that fuels growth and operational excellence, leveraging the needs of our customers and the direction of the logistics industry.My role encompasses full product lifecycle management, from ideation and design to launch and iteration. I prioritize features based on customer feedback, market trends, and business impact, ensuring a seamless user experience. I developed comprehensive onboarding and training programs that have enabled the rapid and successful adoption of our SaaS solution by B2B customers, enhancing customer satisfaction and retention.By integrating advanced analytics and implementing data-driven decision-making, I’ve optimized workflows, increased operational efficiency, and delivered measurable improvements across the organization. My leadership extends to fostering a collaborative culture between product, development, sales, and operations teams, which has resulted in a 40% increase in productivity and a unified vision for innovation.Additionally, I have driven revenue growth by scaling customer acquisition strategies, building sales and marketing roadmaps, and supporting high-performing teams. My ability to translate complex customer needs into actionable product solutions has been key in enhancing feature offerings, improving market positioning, and achieving scalable business growth.Key Results:- Designed and launched a premium SaaS product for the logistics industry.- Built and led cross-functional teams across product development, sales, and operations.- Launched onboarding and accounting features to boost customer engagement.

Auburn, Alabama Area

As an IT Operations Specialist, I managed the technical aspects of digital projects, including website development, e-broadcast communications, and IT support, to ensure the smooth operation of the Alumni Association’s digital initiatives. I leveraged strong project management and collaboration skills to align cross-functional teams, deliver strategic digital solutions, and meet project deadlines.I took the lead on monitoring and resolving IT-related issues, ensuring minimal disruptions to ongoing projects. By developing and implementing an approval system and integrating new technologies, I improved operational efficiency and streamlined workflows across teams. I also played a key role in setting strategic goals and aligning operational processes with the organization’s broader objectives.My role involved driving digital content management, tracking project timelines and metrics, and collaborating with staff to successfully complete web and email marketing projects. I also led board member workshops, facilitating brainstorming sessions to develop new strategies, which I then designed, implemented, and reformatted to meet the association’s goals.Key Achievements:- Developed and implemented a new approval system, increasing operational efficiency across teams.- Led cross-functional collaboration to deliver digital projects on time and within scope.- Streamlined communication processes and improved the quality of digital content and e-broadcasts.- Facilitated strategy sessions and successfully implemented new approaches to achieve organizational goals.- This experience allowed me to hone skills in project management, digital solutions, and cross-team collaboration, which have been essential in my subsequent roles in product management.

Montgomery, Alabama Area

As Vice President of Triton Athletic Performance, I played a pivotal role in the growth and success of a fast-paced athletic apparel startup. Joining as the first employee, I combined strategic product management with operational leadership to scale the business and establish a strong market presence across North America.I collaborated with the owner to define the company’s vision, create scalable processes, and implement systems that supported rapid growth. My focus on customer-centric product development involved working directly with clients to design and customize athletic apparel, ensuring seamless communication throughout the production lifecycle. These efforts enhanced customer satisfaction and built lasting client relationships.In addition to overseeing product design and development, I spearheaded new product initiatives, integrating client feedback and market trends to expand our offerings. I led a team of designers and sales associates, fostering a culture of innovation and accountability to achieve company goals, with 12 direct reports in my tenure.Beyond product leadership, I directed marketing efforts to establish Triton’s brands, including managing social media, website presence, and overall branding strategies. I also implemented software solutions and operational systems to streamline workflows and improve efficiency, all while building strong international supplier relationships to ensure product quality and consistency.Key Achievements:- Launched client-focused product lines, driving market expansion.- Built and led cross-functional teams across design, sales, and customer success.- Streamlined processes to enhance efficiency and scalability.- Elevated brand visibility through digital and social media strategies.- Fostered supplier partnerships to ensure quality and reliability.- Demonstrated expertise in product strategy, customer focus, and team leadership to drive growth.

Auburn, Alabama

At OCV LLC, I led the company's transformation into the app development space, guiding the transition from traditional technologies to building custom mobile applications for clients in law enforcement, emergency management, public health, and various industries. This role marked my first experience in SaaS and the startup environment, sparking my passion for product management and innovation.I directed a team of developers and designers in creating and enhancing mobile app functionality and user experiences. I worked closely with clients to define product requirements and deliver tailored solutions that met their needs. My role involved managing the full product development lifecycle, from ideation and design to feature implementation, ensuring that our apps provided real value and a seamless user experience.I oversaw content creation, app maintenance, and internal processes to improve efficiency. I led project management, ensuring timelines and budgets were met, and contributed to product marketing and customer support strategies.I played a key role in UI/UX and graphic design to enhance usability, while managing web design and social media marketing to strengthen the company's online presence and brand.Key Achievements:-Led the design and development of custom mobile apps for clients across various sectors, delivering user-centered solutions.-Managed end-to-end product development, from initial concept through ongoing updates and feature releases.-Established internal processes that improved project management and operational efficiency.Drove product marketing strategies and digital presence, increasing brand awareness and customer engagement.-Implemented customer service and tech support processes that improved client satisfaction and retention.This role allowed me to hone my skills in SaaS product management, user experience design, and cross-functional team leadership, ultimately contributing to the successful scaling of OCV LLC.