Michael Paletta Email & Phone Number

St Augustine, Florida, United States

We believe in the power of Ninety.We regroup and measure progress every 90 days. We commit to 90-minute Weekly Team Meetings. We strive for 100% but celebrate when we reach 90% of our own goals (Rocks), metrics, and To-Dos.Ninety isn’t the measure of perfection. It’s the measure of how great companies focus, align, and thrive.Harness the true power of your unique BOS with Ninety — where everyone is working as one.

St Augustine, Florida, United States

- Diagnosed and resolved technical issues for customers through phone calls, emails, and live chats.- Collaborated with cross-functional teams to escalate and resolve complex technical problems.- Conducted 3-4 product demos daily to educate customers on Rippling's offerings.- Maintained up-to-date product knowledge to provide accurate information to customers.- Managed multiple communication channels simultaneously, ensuring clear and concise responses.- Recorded customer interactions and issues in Salesforce.- Achieved and consistently maintained an above-targetted 98% customer satisfaction rating. - Successfully resolved an average of 15 customer daily inquiries across all channels.

Jacksonville, Florida, United States

- Rented equipment to new and existing clients, contributing $1.5 million to the revenue growth in the Jacksonville sales territory- Analyzed new sales opportunities by seeking out new clientele through cold calling- Visited construction job site to train and encourage new technology adaptation with existing clients- Onboarded 15 clients per week on Procontrol Next Generation (Asset Management Application)

Jacksonville, Florida, United States

- Dedicated Recruiter guiding hospitals through the challenges associated with implementing, leveraging, and staffing their healthcare technology. - Own satisfaction, retention, and expansion of 4-6 hospitals' IT staffing teams. - Created and executed discovery/requirement calls with the clients to identify pain points so that proactive solutions could be discovered. - Building meaningful relationships with healthcare IT professionals - Sourcing and managing end-to-end recruitment process (screening, interviewing, and placement) to deliver exceptional candidates to hospitals. - Creating new recruiting practices to increase the rate at which candidate deliverables are met while maintaining quality control.

Draper, Utah, United States

- Built, trained, and managed top-performing sales teams of 30+ to carry out sales initiatives and reach objectives, making the company an average of $1.7 million monthly.- Conducted weekly and bi-weekly meetings with associates to create goals and action plans and address any concerns regarding job satisfaction and performance.- Partner with senior executives and stakeholders in hiring, onboarding, and training new hires. Trained team on new features and implementations to applications and products.- Ensured that team culture was positive and uplifting. Team turnover was 32% less than the department's average turnover. Averaged 9.8 out of 10 in associate engagement survey results.- Coordinated staff sales meetings and developed compelling presentation decks to discuss developmental strategy, best practices, and process improvements.- Monitored sales team performance to generate reports to support sales forecasting and planning to reach monthly, quarterly, and yearly revenue goals.- Ensured that associates felt recognized and successful in their roles. Conducted pulse surveys that measured overall satisfaction and created action plans based on survey results.

Draper, Utah, United States

- Managed and coached 30+ employees on sales strategies to optimize performance and boost company growth.- Monitored sales team performance, analyzed sales data, and reported information to upper managers.- Communicated the progress of monthly initiatives and goals to internal departments.- Ensured associates worked in a positive environment culturally and resolved issues as needed. - Conducted bi-weekly one-on-ones to ensure associates felt engaged, supported, and successful in their careers.- Drive engagement and adoption of our product and foster enthusiastic, passionate agents.

Draper, Utah

- Via the Premium Vision service, I worked with a network of doctor offices to ensure that stock and product needs were met. - Conducted B2B sales with large doctors' offices and regularly met to establish a trusted relationship with each client and drive continuous value of our products.- Coached and trained employees on methods for handling various aspects of sales, complicated issues, and difficult customers.- Worked jointly with team members to assist with closing sales, cross-selling, and upselling of products and services.- Contacted customers to find resolutions for escalated issues immediately.

Draper, Utah

- Maximized sales through effective client relationship development, consistently ranking at the top of my team while meeting and exceeding revenue goals.- Worked with managers to collaboratively reach targets, consistently meeting or exceeding personal quotas by serving customers with knowledgeable, friendly support at every stage.