Mike Palmeri Email & Phone Number

Minneapolis, Minnesota, Us

Helped our clients become Great Places to Work through management of UKG Ready Workforce Management products:• Owned product vision, roadmap, and delivery of UKG Ready Workforce Management Accruals product • Worked with engineering teams to roll out features impacting global markets, improving time-to-live, increasing customer satisfaction, and promoting compliance • Collaborated with key stakeholders on go-to-market strategy • Prioritized and delivered upon product enhancement ideas submitted by partners and clients • Regularly presented at conferences and webinars, demoed feature enhancements and shared knowledge and best practices to partners and clients • Worked closely with UX team to conduct user research efforts and to devise UI mockups for new features • Developed strategy and tools to migrate thousands of clients from legacy platform• Supported client service teams through bug triage process and standing open forum meetings• Supported presales teams through regular office hours meetings and assistance with demo account configurations

Rochester, Ny, Us

• Established framework for Mid-Market Client Service Project Management team to be an essential partner with IT Program and Product Management teams through close, consistent collaboration and influence on key IT initiatives, and facilitation of feedback loop to validate successes from completed development work • Trained and mentored project managers on the Paychex Software Development Lifecycle, including Agile/Scrum methodologies, and means of asserting influence to achieve strategic business goals including driving product utilization and promoting client satisfaction and retention

Rochester, Ny, Us

• Applied Agile practices to multiple complex cross-functional projects, acting in Scrum Master and Product Owner roles; facilitated Agile ceremonies, managed backlog and sprint planning, removed barriers to allow teams to successfully complete tasks• As acting Product Owner and overall Project Manager, managed a new white label SaaS product launch through retail channels; created and prioritized development backlog, managed vendor relationships (including implementation of a payment services solution), contributed to marketing strategy, and developed client service operations training and client support strategy using CRM and UC tools• As Project Manager, managed a cross-country product fulfillment center move; applied elements of Agile/Scrum practices to ensure timely project deliverables; created and prioritized project backlog, managed vendor relationship to introduce process automation (implementation of an EDI solution), facilitated collaboration between fulfillment centers to identify processes, procedures, and logistics for inventory transfer and operations hand-off• Served as a mentor to new hires and aspiring project managers/Agile practitioners

Rochester, Ny, Us

• Served one year as Product Owner; managed backlog and provided vision/strategic direction through two successful new product launches• Trained and mentored peers on Agile/Scrum project management methodologies• Facilitated regular management team status update meetings/discussions leading to key decisions; delivered senior manager/director- and VP-level presentations• Acted in a co-Product Owner capacity as the product subject matter expert and liaison between Operations and Product Management/Product Development/IT on three concurrent Scrum teams; contributed key decisions as voice of the business/client and provided sign-off on completed development work• Provided scope and business requirements to project charters and user stories; contributed to ongoing user story prioritization and backlog maintenance to ensure delivery of high business value functionality that would fulfill clients’ needs and drive product utilization• Analyzed client base industry classifications, feature usage statistics, and loss/refusal reasons to identify product enhancement opportunities providing the best possible return on investment• Managed client beta testing efforts; worked with project team to ensure timely resolution of issues• Acted as consultant to Sales and Field Operations partners on product feature capabilities • Coordinated user acceptance testing efforts; managed testing team schedules and resources• Provided subject matter expert review on client-facing communications and training documents

Rochester, Ny, Us

• Served as project lead/manager, user-acceptance testing lead, and subject matter expert representing Operations on over 20 IT project efforts spanning a variety of product and service offerings including Time and Attendance, Human Resources, Payroll, and Mobility• Worked directly with Product Management partners to define functional, non-functional, and user interface scope and requirements for product- and enterprise-level project efforts• Worked with third-party vendors on various project efforts interfacing with Paychex products• Developed technical training documentation and provided training presentations for Paychex internal partners nationwide, including field sales/technical support teams and two vice presidents• Developed numerous documented process and procedural improvements, including the Service Level Agreement for the Time and Attendance Internal Support Group• Acted as consultant with Sales partners on several large prospect/high revenue deals• Participated in user-acceptance testing efforts and assisted on software upgrade releases• Provided third-level product support and addressed, researched, and resolved escalated client issues, and provided on-site support to two flight-risk clients

Rochester, Ny, Us

• Served as project lead and subject matter expert, representing Operations on multiple IT software project efforts• Developed technical training documentation and provided training sessions for reps both internal and external to the business unit• Coordinated user-acceptance testing efforts and assisted on application releases to ensure successful application updates and enhancements• Provided third-level product support and addressed/resolved escalated client issues

Rochester, Ny, Us

• Served as project lead on various internal and cross-product efforts• Provided dedicated product support to over 100 small-to-medium businesses across the country, including large and complex major accounts, and provided on-site support to one flight-risk client• Provided expert knowledge in the technical aspects of the HR Online application• Acted as a mentor to new hires and other team members

Rochester, Ny, Us

• Provided quality service in multiple customer satisfaction-oriented positions• Gained supervisory leadership experience as a trainee in the Front End Coordinator position

Rochester, Ny, Us

• Planned, coordinated, promoted, and executed major events; managed a budget of over $30,000• Led planning and development of RIT’s new Late Night Programming initiative• Served in an advisory/mentor role for undergraduate members of the College Activities Board

Rochester, Ny, Us

• Assisted in planning, promoting, and executing campus-wide events• Assisted in coordinating and executing off-campus recreation/travel trips

Rochester, Ny, Us

Mba, Technology Management, Marketing And Sales Management

Bs, Information Technology