Melanie M. Palsky Email & Phone Number

Eau Claire, WI, US

West Valley City, Utah, United States

• Co-lead for Training Bay
• Daily Engagement subject matter expert (SME) for Resource Use
• Handle team responsibilities when supervisor is unavailable
• Coaching team members on Improvement Logs, Quality, Adherence, Average Handle Time, and other behavior

West Valley City, Utah, United States

• Directly reported to supervisor for team’s coaching needs and achievements
• Experience with organizing workflow and prioritizing projects
• Coaching team members on Improvement Logs, Quality, and Customer Satisfaction Surveys
• Sole trainer for a new hire class of six

West Valley City, Utah, United States

• Exemplary customer service and skilled technical knowledge
• Daily Engagement System subject matter expert (SME) for Improvement Logs
• Helped with training classes and training bay
• Peer Coaching SME for new hires
• Assistance Line SME

West Valley City, Utah, United States

• Standard of Work subject matter expert (SME)
• Tackled new challenges
• Improved time management skills and reduced average handle time
• Daily Engagement System SME for Knowledge Management page usage

Centerville, Utah

As a cashier for Deseret Industries, greeted customers as they entered the store, checked them out when done shopping. Trained newly hired cashiers. I also operated the collectibles section and helped around the store as needed. Managed time and responsibility, looked for tasks that needed to be completed.

Working from home, helping clients research their family history, gather information and publish it online.

Family History Lab

As a lab TA for the BYU Family History Lab, taught student workshops regarding genealogical research methods. Taught students how to use Rootsmagic and major databases, such as Ancestry and FamilySearch. Assisted students and other lab attendees with any questions they might have in their research. Worked on creating and editing lesson outlines to improve.

Abu Dhabi, United Arab Emirates

As a Ground Service Agent, checked in guests arriving for Etihad Airways flights. Directed passengers to their gates and helped them find their way through the airport. Assisted guests with inquiries about their travel times and re-booking missed connections.

Dean's Office, College Of Fine Arts And Communication

For the Dean's Office for the College of Fine Arts and Communications, gathered articles, documents, and news clips relevant to the creation, students, and faculty of our college. Updated the wiki pages for those individuals and groups. Managed the front desk as student secretary for the Dean's Office receiving calls, processing paperwork, and helping the.

Nas Ft. Carswell

As a cashier for NAS Ft. Carswell, operated in the central checkout lanes for The Exchange. Rotated through different workstations gaining sales expertise in tobacco products, high-end jewelry, and retail.

Provo, Utah Area

As a lab TA for the BYU Family History Lab taught student workshops regarding genealogical research methods. Assisted students and other lab attendees with any questions they might have in their research. Worked on creating and editing lesson outlines to improve our students’ learning each year.

Duncanville, TX

Worked with a team focused on Master Planning in the Real Estate directorate as a summer intern. Cataloged hardcopies and scanned and uploaded Master Plan e-files to the Intranet portal. Coordinated with general facility managers and Army directors to align our Real Property Plans. Prepared briefing binders to assist with various meetings and.

Provo, Utah Area

Communicated with consumers of our online subscriptions. Handled calls for cancellations and technical difficulties. If there are wrong numbers, directed them to the establishments that could help them. Specifically assigned to handle the merchant solution letters received from upset customers.

Arlington, TX

Performed various secretarial and administrative operations at Texas Property Tax Loans. Certified as a public notary for the state of Texas. Handled customers’ questions professionally both in person and over the phone. Prepared and sent foreclosure notifications to delinquent borrowers via Microsoft Outlook. Organized and managed work through computer.

Master Of Science - Ms, Management And Leadership

Completed classes: - Managing Organizations and Leading People - Becoming an Effective Leader - Managing Human Capital - Business Acumen.

Bachelor Of Arts (Ba), Genealogy/Family History