Mike Pankas Email & Phone Number

Lincoln, Nebraska

Lincoln, Nebraska Area

Developed highly customize and integrated PowerPoint reports and presentations for clients using Microsoft SQL, Microsoft Access, and VBA, enabling management to view Engagement Survey results.Performed data integration from database tables into presentations and reports reflecting real-time data and validating data integrity, ensuring complete accuracy on all reports.Created custom PowerPoint reports used by Survey Consultants in executive-level client presentations, demonstrating benefits of engagement surveys.Built VBA code enhancements that increased team functionality by enabling more features for clients to utilize in PowerPoint reports.

Lincoln, Nebraska

Provided on-site, customer location and remote installation and configuration of Fiserv’s suite of online banking products, including Electronic Banking for consumers and Ecorp banking for commercial customers.Developed Knowledge Base solutions published for internal team members and external customers, enhancing user experience by finding help and solutions to common issues without contacting customer-support line, saving time and increasing customer satisfaction.Managed work with other internal departments and third-party vendors, identifying integrated software issues, correcting errors and incorporating various solutions to customer concerns.Supported customers by providing troubleshooting on general questions, best practices and more advanced technical software issues affecting multiple clients, resolving with little to no system interruption or downtime.