Managing a team of engineers with a hands on approach to delivering BAU and projects. Responsible for:- Providing guidance for all members of the team for designing, implementing, and updating Infrastructure and documentation (Hardware, admin tools, Operating Systems, server roles and cloud based systems).- Monitoring and maintaining Security for hardware, Operating systems, prillivaged identities and server roles.- Delegating tasks, conducting performance reviews and training engineers. - Coordinating with other managers, teams, customers and vendor support teams.- Providing feedback and working closely with vendors to uplift existing systems and implement new tools.- Developing new and evolving existing processes across the business to decrease engagement times and consolidate knowledge.

Responsible for the provision of a high level of technical engineering support to customers and NEC operational support staff. Supporting the EUC technical ‘stack’ covering (desktop services, mobile devices, systems management, directory services, virtual services, virus protection, messaging services, email services, collaboration services and peripherals) and assist with the transformation of the client’s technology base from current to proposed future state, including testing and deployment of EUC infrastructure and devices. Key skills and experience required include:Competent experience across Windows Server, AD, Exchange, SQL, MDM, Lync, Enterprise Storage and BackupCompetent Citrix administration experience, (Xenapp, XenMobile, AppController, ShareFile, XenDesktop, Netscaler)Virtualisation PlatformsAzure/AWS cloud managementSCCM/SCOM (SOE support, application delivery through Microsoft App-V)Experience with Antivirus and SecurityAdvanced scripting experience, PowerShell, etc.Networking KnowledgeAdvanced Messenging knowledge (O365/Exchange 2013)Highly analytic and detail oriented with ability to communicate technical language to a variety of audiencesExperience working within a large multi-site organisation and Multi-Vendor environmentSupporting over 50,000 usersSupporting over 1,000 servers

Responsible for the provision of a high level of technical engineering support to customers and NEC operational support staff. Supporting EUC technical ‘stack’ covering (desktop services, mobile devices, systems management, directory services, virtual services, virus protection, messaging services, email services, collaboration services and peripherals) and assist with the transformation of the client’s technology base from current to proposed future state, including testing and deployment of EUC infrastructure and devices. Key skills and experience required include:Competent experience across Windows Server, AD, Exchange, SQL, MDM, Lync, Enterprise Storage and BackupCompetent Citrix administration experience, (Xenapp, XenMobile, AppController, ShareFile, XenDesktop, Netscaler)Virtualisation PlatformsSCCM\SCOM (SOE support, application delivery through Microsoft App-V)Experience with Antivirus and SecurityAdvanced scripting experience, PowerShell, etc.Networking KnowledgeAdvanced Messenging knowledge (O365/Exchange 2013)Highly analytic and detail oriented with ability to communicate technical language to a variety of audiencesExperience working within a large multi-site organisation and Multi-Vendor environmentSupporting over 25,000 usersSupporting over 1,000 servers

Responsible for the provision of remote and/or onsite technical support and administration to support the EUC platform infrastructure and systems to deliver exceptional customer service outcomes. You will support an EUC technical ‘stack’ (covering desktop services, mobile devices, systems management, directory services, virtual services, virus protection, messaging services, email services, collaboration services and peripherals) and assist with the transformation of the client’s technology base from current to proposed future state. Key skills and experience required include:5+ years’ experience working in a large, highly complex enterprise technical environment with strong proven working knowledge of Windows Operating systems, MS Exchange, MS Office, Windows desktop products, Mobile device management, SCCM and associated products.Experience of working in a domain environment, including an understanding of Active Directory & Group Policy.ITIL Foundation certification.Technical IT qualifications (or equivalent industry work experience).Tertiary qualification or equivalent in an IT related discipline desirable.MCSE/MCITP certifications desirable.An understanding of networking concepts (TCP/IP, LAN, WAN, Firewalls).Experience of working in a demanding and unpredictable service delivery environment.Experience in Knowledge Centred Support methodologies and principlesFamiliarity with common IT peripherals (i.e. Printers, Blackberry’s, Android devices, iPhones/iPads).A demonstrated capacity to manage priorities and change in a dynamic work environment.Highly analytic and detail oriented with the ability to effectively communicate technical language to a variety of audiences.Able to demonstrate a methodical approach to problem solving and troubleshooting.

Managed ServicesIT Infrastructure Development

Upgrading existing light weight Access Points on Wollongong's main and surrounding campuses. Updating and creating maps in Cisco prime, basic configuration of switches and APs.

The main role of this position is Windows and OSX support to all university Staff members and postgraduate researchers. This involves phone and e-mail support to perform a large range of tasks such as software installation and configuration.

I supported and assisted students, staff and acedemics from around the world with IT related enquires. This involved password changes, over the phone and email troubleshooting of any device the customer had and any general enquire the customers had.I also assisted with the refresh and ongoing support of over 500 machines, including a mixture of Windows and OSX and UNIX operating systems.

Internship developing IOS applications.