Molly Archer Email & Phone Number

United States

At Summit, we design and strategically implement professional benefits, insurance and investment solutions that help secure a healthy financial future for our clients. Together we are a team! We advise. We consult. We assist. We help meet our client’s expectations. We build relationships and help our clients pursue their goals.

Tulsa, Oklahoma Area

• Provide excellent customer experience to build and deepen relationships
• Maintain in-depth product knowledge to effectively describe and suggest solutions
• Process cash, credit, and debit transactions for customers
• Exceed sales goals by uncovering customer preferences and presenting appropriate products
• Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to management as appropriate
• Follow established policies, procedures and guidelines to protect both customers and the company

Tulsa, Oklahoma Area

• Managed waiting list and routed customers to enhance their total experience and increase efficiency
• Coordinated with team members to ensure prompt greeting times and proper service standards
• Recorded and tracked customer reservations and made confirmation calls as needed
• Answered calls and addressed initial customer inquiries or transitioned them to the appropriate channel for assistance
• Trained new hires on policies, procedures, and standards to facilitate a consistent experience

Owasso, OK

• Recruited, trained, and managed a team of 10-15 writers
• Coordinated monthly meetings to review development and provided coaching as needed
• Published one editorial article weekly
• Shared team articles on social media and networking sites to broaden exposure

Bachelor Of Arts - Ba, English

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies

Concentration: Communications Key Courses: Business Communications, Psychology, Composition I & II, British Literature