Mike Parsons Email & Phone Number

Chandler, Arizona, Us

Leading a team of 1,100 professionals, we successfully delivered over 5,000 high-quality projects annually, maintaining an impressive 95% repeat customer rate. This achievement underscored our commitment to excellence in service delivery and customer satisfaction.Despite static revenue, I achieved a notable 16% growth in gross profit and an 18% increase in gross margin in 2023. This success was attributed to strategic leadership and a focus on operational excellence, optimizing efficiencies and maximizing profitability across the business units.I directed the comprehensive transformation and optimization of Data Center and Network technologies, resulting in significant enhancements to client systems and service delivery capabilities. These initiatives not only improved operational effectiveness but also positioned Insight as a leader in technology solutions and client satisfaction.My contributions were recognized with multiple Summit Club Awards for exceptional leadership and performance in 2017, 2018, 2021, 2022, and 2023. These awards underscored my consistent impact and dedication to driving innovation, growth, and success within Insight's Infrastructure Services Business.

Eden Prairie, Mn, Us

Central to my leadership was the development and launch of new service offerings within both divisions. I spearheaded the introduction of two new offerings in the OneCall division and four in Managed Services, expanding our service catalog and enhancing our competitive position in the market. This initiative not only broadened our capabilities but also contributed to higher client satisfaction and retention rates.Post-acquisition of StraTech, I led the integration of their operations into Datalink's framework, optimizing service delivery and operational efficiencies. This integration was pivotal in streamlining processes and aligning capabilities to better serve our growing client base. Additionally, I implemented a robust Case Management System to improve support capabilities, ensuring prompt and effective resolution of client needs while sustaining business growth.My leadership and achievements were recognized with the President's Club Award in both 2014 and 2016, highlighting my contributions to driving innovation, growth, and operational excellence within Datalink's service divisions. These accolades underscored my commitment to delivering exceptional results and maintaining high standards of service delivery and client satisfaction.

Tuggerah, Nsw, Au

Managing a team of 50 professionals, I oversaw 24x7x365 IT operations, data center management, strategic product development, and implementation of ITIL policies. Under my leadership, we achieved notable financial milestones, including increasing gross margin from 22% to 36% in 2010, which marked the company's first profitable year with a 19% profit margin.A key aspect of my role involved strategic product development and market expansion. I successfully developed and launched two new Managed Service products, strategically targeting the VAR sales channel to broaden our market reach and enhance revenue streams.Through effective resource management and operational optimization, I improved IT operations output tenfold with only a 20% increase in staff. This achievement underscored our commitment to efficiency and maximizing productivity while maintaining high service levels and continuously improving our product offerings.Additionally, I played a crucial role in integrating IT systems for six company acquisitions, strategically scaling IT staffing by a third to support expanded operations. Furthermore, I directed the relocation of our headquarters facility, achieving a remarkable 75% reduction in operational costs without compromising customer service.

I oversaw the comprehensive operations of a sporting goods business, taking charge of product design, manufacturing, and distribution strategies. My role encompassed managing the end-to-end distribution strategy, ensuring efficient supply chain operations, and maximizing market reach.A significant aspect of my leadership involved spearheading the design and development of three distinct product offerings. These initiatives were instrumental in enhancing our market competitiveness and diversifying our product portfolio, aligning with evolving customer preferences and market trends.To drive operational efficiency and cost-effectiveness, I streamlined manufacturing processes and optimized component sourcing. These efforts were aimed at controlling costs while maintaining high standards of product quality and reliability, crucial for sustaining customer satisfaction and competitive advantage.

Mba

Bs, Mechanical Engineering

Hs Diploma, Math/Science Concentration