Marcus Patrick Salazar Email & Phone Number

Baltimore, Md, Us

Maryland, United States

Washington D.C. Metro Area

Washington D.C.

Providing assistance to instructor and students for a Full-Stack Web Development certification program

Directly manage all Guest Services department, leaders and staff. Co-manage operational staff (back of house pet care). Responsible for scheduling, payroll, productivity creation and oversight. Budget, labor and business forecasting, oversee hiring, development and disciplinary actions for all associates. Maintain and manage initiatives including up-sells, associate recognition, and loyalty program. Responsible for opening of new facility, vendor contract establishment and maintenance, supply ordering and inventory, local and regional marketing, event booking and management

Washington D.C. Metro Area

Manage all Front Office and Guest Services department, leaders and staff. Responsible for scheduling, payroll, productivity creation and oversight. Budget, labor and business forecasting, oversee hiring, development and disciplinary actions for all associates. Maintain and manage initiatives including up-sells, associate recognition, and loyalty program. Participate in group arrival/departure and logistical planning. Participate in MOD shifts as needed.

Omni Shoreham Hotel Wahsington, Dc

Manage all Front Office and Guest Services department, leaders and staff. Responsible for scheduling, payroll, productivity creation and oversight. Budget, labor and business forecasting, oversee hiring, development and disciplinary actions for all associates. Maintain and manage initiatives including up-sells, associate recognition, and loyalty program. Manage both union and non-union associates. Participate in group arrival/departure and logistical planning. Participate in MOD shifts as needed.

Manage Staff and Managers in several areas including PBX Operations, Bell Staff, Door staff, & In-Room DiningUnion Contract NegotiationBudgeting & ForecastingScheduling and Payroll for over 40 associatesParticipates in MOD ProgramMonitors and forecasts for staffing based on occupancy and cover countHiring, development and discipline of associatesQuality Assurance to maintain brand service standardsMaintains office supplies for all work areas

Greater Seattle Area

Manage Staff in several areas including PBX Operations, Bell Staff, Door staff, & In-Room DiningScheduling and Payroll for over 40 associatesParticipates in MOD ProgramMaintains office supplies for all work areasLoyalty Program ChampionGuest Experience Champion

Seattle, Wa

Certified trainer in the Starwood Service Culture ProgramCustomized and lead training classes for associates and property leadershipSustained and championed service initiatives throughout the hotel

Manage Staff of up to 50 individualsResolve advanced customer issuesProcess payrollCreate SchedulesRun Hotel-Wide Training ClassesMOD for 1258 room hotelMeet with event/conference professionals to plan group handlingDesign Branded communications and signageProvide support to Housekeeping, Banquets, Dining outlets ,Security, Sales and other departments

Seattle, Wa

Seattle, Wa

Seattle, Wa

Full-Stack Web Development

A hands-on curriculum covering a full-stack, including HTML5, CSS3, JavaScript, jQuery, Java, Bootstrap, Express.js, React.js, Node.js.

Associate'S Degree, English Language And Literature, General

Education record

Education record