- Pioneered Commercial Staffing Vertical: Led the creation and launch of commercial staffing divisions for two start-up organizations, achieving combined first-year revenues exceeding $25M.- SOP Development: Designed and implemented Standard Operating Procedures (SOPs) for back-office operations, recruiting processes, service delivery, sales, and new business development, ensuring streamlined and scalable operations.- Operational Leadership: Directed daily operations, new business development, and recruitment teams, securing partnerships with over 45 clients, including four Vendor On-Premise partners and several national/regional collaborators.- Exceeded Financial Targets: Surpassed Year One staffing proformas for both organizations, earning the title of #1 Overall Producer in New Business for each.- Strategic Market Expansion: Provided strategic guidance on market expansion, operational efficiency, and regulatory compliance, ensuring sustainable growth and positioning clients as leaders in their respective networks.- Client Success: Propelled one client’s ranking to the top 10 out of over 160+ agencies in their network, significantly improving their standing from the previous year.- Operational Excellence: Recognized for driving operational efficiency improvements and enhancing client satisfaction, resulting in repeat business and positive testimonials.Summary:Leveraging my extensive expertise in the staffing industry, I drive business growth by developing and implementing effective recruitment strategies, building strong client relationships, and ensuring top-tier service delivery. My focus on achieving targets, optimizing resources, and maximizing operational efficiency has consistently led to exceptional results.

- Multi-State Oversight: Led operations across six states, managing offices in Fairfield, OH; Irving, TX; Lithia Springs, GA; Abingdon, MD; Ontario, CA; and Indianapolis, IN.- P&L Management: Held full P&L responsibility for a $65M portfolio, overseeing sales, service delivery teams, business development, customer relations, account management, and team coaching/mentoring.- Branch Performance: Under my leadership, the Indianapolis branch was awarded "Most Improved Branch" in 2019 and became the top-performing branch at Accurate Personnel in revenue and hours, outpacing 26 other branches nationwide.Company Overview:Accurate Personnel has been a leading provider of temporary job services and direct hire search since 1978. From its origins as a regional firm in Chicago, Accurate has expanded into a full-service agency with a national footprint. With 26 offices across the U.S., the company remains dedicated to personalized service and innovative staffing solutions tailored to each client and candidate.Impact of Covid-19:During the Covid-19 pandemic, Accurate Personnel strategically shifted focus back to the Illinois market, where the majority of its branches were located. As a result, operations outside Illinois were either closed or put on hold, leading to the elimination of my position due to these unprecedented circumstances.

- Regional Oversight: Managed daily operations of the Southern Illinois/Indiana region, encompassing nine branches with a total P&L responsibility exceeding $75M. Oversaw sales, service delivery teams, business development, customer relations, account management, and team coaching/mentoring.- Key Achievements: - Turnaround Success: Reversed a three-year decline in the region, transforming seven unprofitable branches in 2016 to a fully profitable region by 2017/2018. - Performance Improvement: Elevated the region’s ranking from 26th overall in North America in 2016 to 15th in 2017 and 9th in 2018, showcasing significant operational improvements. - Top-Performing Branches: Two branches, Indianapolis and Lafayette, ranked in the top 4% of Manpower North America in 2017/2018, each generating over $1M in Business Line Contribution (BLC). - Client Acquisition: Secured top-tier national clients, including Siemens Pharmaceutical, FedEx, Closure Systems International, and Stericycle, contributing to the region’s growth and profitability. - Customer Satisfaction: Achieved top 3 region status in Net Promoter Scores (NPS) for Manpower North America in 2017, a first-time accomplishment for the Southern Illinois/Indiana region.Company Overview:Manpower is the global leader in contingent and permanent workforce recruitment solutions. We provide businesses with the agility they need through a continuum of staffing solutions, leveraging trusted brands and a deep talent pool to meet client needs effectively.Impact of Corporate Reorganization:In 2019, a corporate reorganization led to the elimination of the Regional Director position. Although I was offered alternative positions within Manpower, one required relocation and the other in Indianapolis represented a significant step down with a substantial pay cut, which I chose not to accept.

Key Responsibilities:- Operational Leadership: Oversaw operations, sales, and service delivery across nine branch locations in four states, managing revenues exceeding $113M for this light industrial commercial staffing agency.- Market Expansion: Successfully opened new markets in Dallas, Louisville, and Atlanta, driving business growth and regional presence.- Professional Development: Launched and led professional development programs for front-line service delivery staff, enhancing their skills and performance.- Employee Mentorship: Mentored and coached employees, resulting in a 12% increase in recruiter productivity within eight months.- Sales Strategy: Developed a multi-region sales process and comprehensive sales training, aligning sales teams and enhancing performance.- Client Retention: Spearheaded a new Client Attrition and Retention program, boosting client retention by 20%.- Process Improvement: Created and implemented critical processes and Key Performance Indicators (KPIs) to track and improve on-time delivery, sales performance, and client issue resolution.- Client Relationship Management: Managed key client relationships, including Chegg, OSP Group, Genco, NCAA, Lilly, and New Sunshine, ensuring satisfaction and ongoing partnerships.Technical Proficiencies:Proficient in MS Office applications, Salesforce.com, social media platforms, and various staffing management systems.

Key Responsibilities:- Led a team of 10 Partnership Directors, 15 Regional Directors, and 4 Business Analysts across 65 branches, managing 72 National, Strategic, and Key Accounts with revenues exceeding $270M.- Oversaw RFP processes and conducted business reviews for clients generating over $1M annually.- Consulted with clients on MSP, VMS, RPO, BPO, and staffing solutions, driving business growth.- Led the launch of new markets, opening 35 branches from 2012-2013, and managed service delivery for new accounts exceeding $1M.- Spearheaded staffing and recruitment consulting, team building, and process improvement efforts.- Developed the Fast Action Response Team to address client issues, leading to enhanced service delivery and operational efficiency.Key Achievements:- Grew Employment Plus from $120M to $600M through market expansion and strategic account management.- Drove 40% growth in key accounts and increased client retention from 96% to over 99% by implementing the Partnership Results team.- Played a vital role in ensuring a smooth transition during the acquisition by Employbridge.

• Implementing the corporation's strategies and policies in all units.• P&L and Operational responsibility for a $48M market with 20% increases in revenues year-over-year.• Evaluating the employee performance. • Designated team leader of corporate Train the Trainer and Leaders of Tomorrow Teams.• Supervising and coordinating the marketing, sales, distribution and human resources activities.• Establishing and maintaining positive and long term relationships with clients and business partners. • Providing high quality products and services. • Handling team conflicts or client complaints.• Proven track record of consulting with prospective customers and clients to drive them towards MSP, VMS, RPO, BPO, and Staffing solutions. • Consistently ranked in the Top 10 Multi-Unit Managers in North America on a monthly basis in my tenure.• Highest 360 Scores and Highest Retention of any Multi-Unit Manager in North America in my tenure.• Increased Indianapolis market share and responsible for landing Sallie Mae as a national account for Spherion with 16 locations in excess of $32M in revenues.Since 1946, Spherion has been offering companies a unique combination of personalized customer service backed by the resources, knowledge and geographic breadth of a $2 billion workforce leader. It’s like getting the best of both worlds: dedicated local service and robust national support. *Spherion was purchased by Randstad and my position was eliminated.