25 years of operational experience, as well as extensive sales and marketing experience in hotels. Experience and training with major chains such as Hyatt, Westin, Hilton, Delta and Fairmont as well as experience with independent and strata properties. My goal is to lead my winning team to their maximum potential and to ensure they are happy in their job while ensuring all constituents are satisfied with their return on investment. I am a service professional who believes that our customer will only remember us if we can manage to personalize and customize every encounter with respect and integrity.Specialties: Strategic plan development, business plans, reporting and presentations. Experience in working with brand managers, government boards, strata councils, and management companies. Experienced with sales platforms such as Delphi, Fidelio, Maximizer, Goldmine, and Constant Contact. Experienced with Property Management systems such as Micros, Opera, On Q, Exceptional human resource skills relating to recruitment, training, goal expectations, progress communications and progressive action planning.
Listed skills include Hotels, Micros, Strategic Planning, Revenue Analysis, and 34 others.