M. Pauline Liggett Email & Phone Number

Cincinnati, OH, US

Wilder, KY

• Work closely with sales staff and dispatch team to ensure proper and timely billing for multiple branches.
• Aid in detailed review of department work to maintain a low percentage of errors.
• Effectively collaborate with customers to promote a quick, thorough and easy process for completing all necessary contracts and insurance documents related to long term rentals.

Fort Thomas, Kentucky

• KY/OH Licensed in property, casualty, and health
• Managed a team of service staff to promote fair and balanced workload ultimately resulting in more thorough and detail oriented customer care.
• Regularly implemented new training tactics to insure a more timely and efficient transition for new hires.
• Worked closely with sales staff to aid in smooth onboarding process for policyholders from initial sale to a regularly serviced account.
• Supported sales staff with consistent in book follow up to set multi line sales appointments.

Newport, Kentucky

• Completed deposits, withdrawals, payments, advances, etc. effectively to guarantee a balanced cash drawer.
• Remained current on all training and compliance with company provided continuing education.
• Named the branch “Service Champ” and was responsible for aiding in the development of good working practices that benefit all employees and customers.

Fort Thomas, Kentucky

• Prepared incoming orders from physicians and patients.
• Developed a daily schedule to balance the fulfillment of incoming prescriptions while managing prescription delivery to customer’s homes as well as maintaining day-to-day operations of the pharmacy.
• Kept up with all certifications and regulations necessary for all pharmacy technicians including HIPAA, FWA, Board of Pharmacy, etc.