Director Of Customer Analytics
CurrentDeveloped and executed a comprehensive analytics roadmap, resulting in the launch of Marketing Mix Modeling (MMM), new analytic models, and test/control designs for better execution and feedback.Led development and implementation of Machine Learning model to accurately assess and optimize mass promotion offers, resulting in new insights to test and changes to promotional strategy.Consistently leveraged by executive leadership and CMO to present analytical insights and guide data-driven decisions, effectively translating customer behavior trends and other marketing insights into business impact.Ownership of web test-n-learn roadmap and personalization efforts, delivering prioritization of work by evaluating potential impact, working with stakeholders, and balancing key corporate objectives.Developed Enterprise Store Testing Solution to Accurately Measure impact of initiatives across multiple stakeholder groups: marketing, merchandising, store operations and supply chain.Driving efforts to evolve and standardize targeting practices across marketing channels including utilizing 3rd party data, first party propensity models and data sets to drive more relevant offers and messagingDeveloped geospatial mapping to determine distance between customers and nearest Rite Aid for cohort analysis.