Melissa Pavao Email & Phone Number

Cambridge, Ontario, Canada

As part of the Access to Information Office, I review, analyze and respond to requests for information in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). I also provide advice to members of the Service on access and privacy issues.Responsibilities include:• Receive and analyze documentation requested and respond to formal requests within the legislated timeline. Make informed decisions regarding the release of information. Determine applicable legislation and necessary redactions, often without review by a supervisor.• Redact, review, and/ or correct information to ensure that the material that is being released is accurate or complete by applying the appropriate exemptions pursuant to MFIPPA or determine applicable legislation that may supersede this Act.• Prepare and forward appeal packages to the Information & Privacy Commissioner’s (IPC) Office; provide information to the Mediator from the IPC office to resolve appeals and write representation on appeals. • Track all information requests in a computerized internal database. Maintain mandatory statistical information required by the Information & Privacy Commission (IPC) as well as upper management. • Provide input and recommendations to Senior Leaders on internal policy development and research projects impacted by MFIPPA; provide assistance to members on the application of procedures relating to the release of information and on privacy best practices. • Process correction applications by attaching letters of disagreement to the related occurrence or by correcting information on file, where appropriate. • Perform Privacy Impact Assessments on any Service-wide additions or changes to new or existing technology, procedures, or processes involving personal information; consult, research, and evaluate material to put forward recommendations for risk mitigation.

Guelph, On

Providing excellent customer services while building a strong rapport with regular clientele. Entrusted with cash handling and deposits as well as opening and closing responsibilities. Further building on my many years of food and service industry experience in order to provide financial assistance for current and future educational prospects.

Kitchener, Ontario, Canada

Reporting to the Chief Privacy Officer of GRH and SMGH, I serve as an expert resource providing advice and guidance to staff and leaders at the hospitals, recommending and implementing measures to minimize risk to the organization and its staff/affiliates to ensure compliance with both Federal and Provincial Privacy legislations, and other relevant legislations and Standards related to Privacy, Confidentiality and Information Security. Responsibilities include; acting as a liaison between GRH/SMGH to facilitate decisions that affect each organization, creating and reviewing Privacy Impact Assessments (PIAs), overseeing breach management processes, coordinating and leading Task Teams and individual policy workgroups (i.e. System Access Requests and Agreements), developing and implementing policies, practices, and standards for privacy issues, creating education and training materials for privacy components of shared services technology, overseeing and implementing initiatives to improve efficiency and effectiveness of the auditing process, ensuring compliance with legislative HINP responsibilities which may include maintaining a public-facing privacy framework, assessing the privacy-readiness of organizations who participate in the shared services, and facilitating the process of securing written legal agreements for new initiatives.

Kitchener, Ontario, Canada

Under the direction of the Chief Privacy Officer, this role encompasses the development, implementation and maintenance of processes and policies to ensure compliance with applicable privacy laws and regulations. Specific duties include developing and managing privacy training, leading the response process to incidents, complaints, and privacy related inquires, reviewing system access requests, data sharing agreements, contracts, and business processes that require access to PHI, performing PIAs, regular audits, PHI reviews, correction requests, access to information and release of information matters, developing and revising privacy policies, procedures and standards, as well as liaising with external government and regulatory bodies.

Responsible for supporting the EMR Data Cleanup and Standardization Project. Tasks include inputting, modifying, extracting and validating health information from the electronic medical records (EMRs) systems. Working with the Quality Improvement and Decision Support Specialists (QIDSS) to identify project priorities, document work completed and ultimately establish user process redefinition.

Kitchener, Canada Area

Participate in key functions of Privacy and Information Security at Grand River Hospital including privacy and security audits, risk assessments, policy review, and the development of relevant training materials. Assist with privacy impact assessments (PIAs), vulnerability assessments, and associated risk assessment processes. Work in partnership with the Security Analyst to monitor current trends of malware and intrusions as well as track security threats within the hospital. Assists with internal and external audits and maintain related documentation. Gain an in-depth exposure and intimate application of privacy legislation; PHIPPA, PIPEDA and FIPPA.

Toronto, Canada Area

Information Builders first provided me a co-op placement through Conestoga College for the month of April and then offered me a full-time position for the summer months of 2017. I fulfilled a number of roles including field research, marketing and client outreach, developed targeted leads lists, conference organizing and planning, data mining and entry as well as gained an exposure to business intelligence and data analytics software technologies.

Guelph, On

It was here that I truly became a jack-of-all-trades in the food and service industry. I was responsible for a number of high-level responsibilities including scheduling, conducting interviews, employee hires and reprimands, developed staff training programs, oversaw and managed daily operations and workflows, involved in creating new food and drink menu items, designed new menus, event planning, booking and organization, inventory and reconciliation as well as continued to work on the front-lines alongside my staff as the head bartender and lead server.

Guelph, On

Continued to develop my skills and knowledge in the food and service industry. I was provided with the opportunity to improve my customer service, communication, leadership and teamwork skills. I worked high-volume events and was offered a shift lead position where I took on extra responsibilities including opening and closing, cash deposits and training new employees.

Bachelor Of Applied Science - Basc, Health Information Science, 3.86

Pre-Health Sciences, 3.87

Bachelor Of Arts - Ba, Fine And Studio Arts