Marceline Paula Calixtro Email & Phone Number

Philippines

Philippines

• Handle 2 LOB’s; prepaid and postpaid customers for one of the leading Telecommunication company inthe U.S.A
• Assisted customers with needs such as opening accounts, updating account/plan details/mobile phone,bill inquiries, mobile phone network issues and processing order and its status.
• Addressed customer’s complaints and mitigated dissatisfaction by providing timely and on pointresolution to gain customer loyalty.
• Highly achieved Customers satisfaction thru ratings given each and every call and maintained one timecall resolution.

Philippines

• Evaluated prepaid accounts and service histories to identify the issues
• Assisted customers such as opening/restoring accounts, providing basic mobile phone troubleshootingsteps and answering general inquiries such as phone specifications.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customerneeds and resolving concerns.

Philippines

• Assisted Financial Advisor/FA Assistant/members in regards of their insurance policy.
• Sending email to FA/FA Assistant of the requirements or forms they requested for.
• Exercised timely follow up to FA Assistant/member via outbound call or email to make sure insurancepolicy were being discussed, requirements needed are received and no further questions anymore.

Philippines

• Delivered quality customer service on collection calls and maintained a calm and professional demeanour.
• Reviewed customer accounts to determine their status and negotiated to collect the balance in full.