New England US

•Maintain knowledge of all delivery routes, effectively schedule the staff of drivers and map out routes that are navigable within reasonable time frames.•Maintain service schedules for delivery fleet and company cars. Periodically inspect fleet vehicles for professional appearance, damage and safety compliance.•Accountable for changes and procedures to school delivery routes throughout Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, and Vermont. •Monitor driver performance and delivery process on various routes to report back to customer service and sales reps.•Responsible to personally fill in and maintain routes for absentee drivers due to vacations, health days, and scheduled days off.

•Perform all aspects of client service, advising, coaching and directing of needed repairs while keeping customer,outside maintenance venders and warranty repairs within written estimates. •Oversee technician, daily, weekly, monthly quotas to meet and exceed company projections. •Conduct quality control processes of completed repairs through direct hands on interaction with technicians. •Perform all administrative procedures of repair order process from generation, repair coding and closure through warranty and retail billed invoices. •Responsible for scheduling appointments and shop load to maintain maximum production.

•Maintained and coordinated all repairs, maintenance, estimates and scheduling through oral, phone or written communications. •Managed and negotiated accounts with outside venders for sub-let repairs.•Advisor and warranty administrator to Porsche US Corporate Eastern Region Reps for warranty client escalated matters and resolutions while maintaining warranty budget expenses.•Developed and implemented processes for the quality control of completed maintenances and repairs on customer vehicles including the department loaner vehicle fleet.•Upheld and increased Porsche Service customer satisfaction index (CSI) 10% within 6 months of initial start in the service department and averaged 96% CSI, consistently 9% higher than region and national scores

•Supervised teams of six or more on site projects as directed from corporate office. •Interacted with directors of construction, directors of operations, and project managers.•Set elevations for main water lines, water drainage and road elevations via civil blueprints for forecasted family communities. •Scheduled city code inspections on site projects with 100% accuracy.•Managed vehicle maintenance schedules, including heavy equipment maintenance through outside service venders.