Mark Poitras Email & Phone Number

Austin, Texas, United States

Manage and coach team of Customer Success Specialists for Energy Analytics Support organization.Assist with processes and procedures for integrating with other companies through acquisitions for Support organization.Take on case escalations and assist other Customer Success Specialists in resolving Support cases.Train and help customers, with varying levels of technical ability, to effectively use a wide variety of web, mobile and desktop applications.Train and onboard new team members. Create content for onboarding, policy, and product resources.Support team subject matter expert for mapping products and geographic/spatial concepts.Research data inquiries from customers covering a wide range of data topics such as courthouse documents, production data, permits, market research and land data.Troubleshoot technical issues with web, mobile and desktop applications and report bugs/defects to product and software development teams.Provide guidance and suggestions to customers for workflows in applications.

Austin, Texas

Website: www.mpsoundcraft.com Soundcloud: https://soundcloud.com/mpsoundcraftIMDB Profile/Credits: https://www.imdb.com/name/nm7070392/?ref_=nv_sr_srsg_0Compose and produce many styles and genres of music for use in TV, film, promotional videos, websites, games, and various forms of video. Compositions credits include having tracks used on television shows on The History Channel, MTV, CBS, HBO, VH1, Spike TV, AHC, TLC, HGTV, The Travel Channel, Discovery, RAI Tre, The Food Network, Bravo and more. Create scores for film.Credits: To Go Viking, No Chance, Vikings of Jomsborg, Blood of A King, Amazon UnderwaterRecord, edit and mix audio for film, videos and websites. Record and mix voiceovers or ADR for film.Software platforms: Logic, Abelton Live, Pro Tools, Soundtrack Pro, Kontakt, Komplete Ultimate, Spectrasonics Trillian, MOTU Symphonic Instruments, MOTU Ethnic Instruments, Sound Forge, AcidKnowledge and Abilities: Recording, Audio Editing/Mixing, MIDI, Music Composition, Microphone Techniques Acoustical Treatment, Sequencing, Mastering Principles, Music Theory, Guitar, Keyboard Mallet Instruments, Percussion, Beat Production, Music Law and Publishing

Austin, Texas, United States

Train and help customers, with varying levels of technical ability, to effectively use a wide variety of web, mobile and desktop applicationsTrain and onboard new team members. Create content for onboarding, policy, and product resources.Support team subject matter expert for mapping products and geographic/spatial concepts.Research data inquiries from customers covering a wide range of data topics such as courthouse documents, production data, permits, and land data.Troubleshoot technical issues with web, mobile and desktop applications and report bugs/defects to product and software development teams.Provide guidance and suggestions to customers for workflows in applications.

Austin, Texas, United States

Austin, Texas Area

Develop and implement data testing program to assure maximum data quality of products.Develop and organize test plans, test cases, and reports in order to present testing results to product owners and subject matter experts.

Austin, Texas Area

Work with software developers, technicians, project managers, testers, and programmers to achieve goals by deadlines.Develop testing programs and QA/QC procedures to insure maximum quality of products.Design and implement data entry forms with SQL backend.Organize and write documentation for GIS department.Create, maintain and organize GIS department internal website.

Austin, Texas

Developed GIS and spatial data projects and products for leading global company that provides information and data on the Oil/Gas Industry.Led team and created workflow for projects.Created quality control and assurance proceduresAnalyzed and organized spatial and non-spatial data through ArcGIS, Model builder, python scripting, Access, and SQL.Trained other technicians.Troubleshot computer and software issues.Plotted complex property descriptions using GIS. Read and interpreted plats for digital reproduction. Read and interpreted oil and gas leases. Organized and tracked large amounts of oil and gas lease data.

Austin, Texas, United States

Produce and analyze maps of many different types. Design community maps, location maps, thematic maps, political maps, symbol maps, and more. Map analysis includes point pattern analysis, route analysis, geostatistical analysis, location analysis, and path analysis.Familiar with remote sensing techniques and analysis

Perform mostly in Austin, TX with this funky organ trio that draws inspiration from the Hammond organ trios of the 1950’s, 60’s, and 70’s. The 'Mechanics engineer interesting arrangements of current and classic pop songs in addition to covering a wide variety of soul-jazz, blues, and funky favorites. A foundation of Hammond organ, electric hollow-body guitar, and drums supports a blues-based style of jazz that incorporates elements of R&B, Latin, Funk, and more. The OM’s also present original music composed by all three members of the band. Tastefully, The OMs are leading the soul revival in a new and exciting direction!

Performed and toured with Elizabeth Wills as lead and backup guitarist. Performed at Austin City Limits Music Festival, South By Southwest festival, and Willie Nelson's Last show at The Backyard. Performed on live television and radio multiple times. Opened for acts such as Willie Nelson, The Gourds, Jimmie Vaughn, Carolyn Wonderland, Ruthie Foster, Terri Hendrix, Blaze, & Bob Schneider

DFIRM QA Technician:Conducted quality assurance of digital Flood Insurance Rate Maps (FIRM) following the guidelines and procedures of the Federal Emergency Management Agency. Performed quality assurance in a GIS environment and created and edited databases. Quickly adapted to frequent changes in procedures and reporting methods. Worked on an individual basis and team environment to review digital FIRMs and produce reports based on errors on the maps and in the databases. Maintained a degree of confidentiality.Map Analyst:Researched nationwide residential and commercial properties and determined flood zone status based on Flood Insurance Rate Maps. Analyzed digital maps, paper maps, plats, site plans and aerial photography to ensure accurate flood zone determinations. Performed database maintenance and updated records regularly. Communicated effectively with team and multiple departments to solve problems on a daily basis. Worked independently with minimal supervision and maintained accurate and productive record. Expanded resource inventory of company by obtaining maps, information, and resources from public and private sources.

Researched nationwide residential and commercial properties and determined flood zone status based on Flood Insurance Rate Maps. Analyzed digital maps, paper maps, plats, site plans and aerial photography to ensure accurate flood zone determinations. Performed database maintenance and updated records regularly. Communicated effectively with team and multiple departments to solve problems on a daily basis. Worked independently with minimal supervision and maintained accurate and productive record. Expanded resource inventory of company by obtaining maps, information, and resources from public and private sources.