As an Engineering Manager, I've led successful projects for notable clients, highlighting my commitment to excellence and client satisfaction. Helped develop an onboarding experience for new clients for smoother and more successful engagements. I'm particularly proud of creating the Caylent Navigators mentorship program to support professional growth among our staff.I launched an internal application to track better our technical staff's capabilities for more effective team composition and shared my productivity insights through training developed from my experience. My leadership in bench management and the onboarding process has directly contributed to the personal and professional development of over 300 individuals.My efforts in developing support systems underscore my dedication to fostering a growth and continuous improvement culture. Having been recognized as going the "Extra Mile" and receiving multiple accolades for providing the "best onboarding experience" validates my approach to leadership and mentorship.Highlights:• Core member of the team working on internal initiatives to increase maturity and support growth• Product owner of internal resource management and professional development tool• Owned and developed bench management process, improving operations and contributing to individual and team development• Performed onboarding of over 300 technical staff members• Streamlined onboarding process for technical staff, ensuring consistent training for new hires• Assisted in developing an improved client onboarding process• Contributed to Notion workflow design, automation, and documentation revamp• Developed a mentorship program fostering professional development• Achieved high ratings in customer experience, mentorship, communication, and team leadership, significantly impacting team and business performance• Led multiple engineering teams in client-facing projects totaling $1.5M in revenue

Shared, VPS, dedicated, and reseller hosting in a 100% remote workplace.• Led Infrastructure Engineering, Data Center Operations, and Network Engineering teams supporting internal teams, critical systems, and global data centers.• Provided tactical and strategic guidance in a strong agile environment fully utilizing support tools (Jira, Confluence).• Led teams in the implementation and successful launch of two new hardware platforms and product offerings.• Improved security and service level of the environment through proper documentation and established process.• Organized and oversaw the management of global data centers and the purchase of over $1M in server and network hardware.• Successfully recruited and hired five additional members to increase the capacity and capability of all three teams.

Worked in a DevOps environment supporting web, email, and file transfer services for over 15,000 dental, veterinary, and CPA organizations.• Provided strategy and led a cloud migration project that improved performance and reliability, achieving greater than 99.99% up-time.• Improved efficiency and reputation of the IT team by developing more user-focused policies and procedures.• Improved coordination of the IT staff between CA/VT site locations with clear project management and team communication.• Overhauled internal and external monitoring to greatly improve visibility in application/system status, improving system performance and reducing customer-impacting issues.• Created a procurement process to better manage acquisition against budget and more strategic equipment replacement.• Performed implementation, POC, and analysis of replacement phone system to increase features and supportability at a much lower cost.• Greatly improved contract management to ensure continuity and forecasting while easing vendor management.• Improved utilization of Office 365 and Teams for collaboration.• Socialized improved password management across teams to ensure best practices and security.• Acted as Linux DevOps engineer for ~40% of the environment, providing support, troubleshooting, and system security.• Implemented security remediations to ensure PCI compliance.

Supported growth and increasing maturity in all facets of technology use. Managed the global operation of staff located in 12 countries in a remote-first workplace.• Managed an international team of technology officers to ensure projects were scoped, planned, and run according to plan.• Improved communication with the implementation of VoIP-based telephones and video conferencing with minimal investment.• Implemented Meraki MDM to better track company-owned assets and maintain device security.• Provided operational, diagnostic, and strategic insights to executive management through analytic presentations (Tableau).• Established new San Diego office headquarters including connectivity, necessary infrastructure, and office facilities.• Improved core Ruby on Rails application for school and program management through engineering and design efforts.• Implemented network management for organization headquarters and mobile device management for field staff.• Improved organization communication and efficiency through services such as Trello and Slack, encouraging their ideal use by training and example.• Performed technical research and financial analysis for capital purchase justifications.

• Designed and implemented automation scripts for insurance fraud reporting and maintenance.• Developed reference documentation for operations and future revisions.• Conducted training sessions to instruct the operations team on proper script usage and application.

• Reduced overall spending of network circuits by over 20%, saving $500k, while simultaneously increasing performance.• Oversaw the design, purchase, and implementation of a cutting-edge wired and wireless infrastructure including primary and secondary connectivity in a newly constructed game studio, resulting in more efficient development.• Improved the performance and quality of the LAN and WLAN networks through strategic investment and design effort.• Championed the formation of a dedicated Information Security team with the recruitment and hiring of the initial member.• Designed and implemented a new project management process for the entire IT organization that improved tactical and strategic awareness of active projects.• Maintained strategic relationships with Enterprise vendors including HP, Cisco, NetApp, Aruba, and EMC to ensure the best possible solutions at competitive prices.• Managed the migration of ~2,000 users from a locally managed Active Directory and Lotus Notes environment to Sony global Active Directory and Microsoft Exchange services.• Supervised the operational support and capacity management of LAN/WAN networks, over 750TB of NAS and SAN storage, and both the physical and virtual server infrastructure, keeping pace with the business.• Provided leadership to team members through training and career development, resulting in several staff promotions.• Performed technical research and financial analysis for major capital purchase justifications.

• Designed and implemented the primary source code and art asset management tools for multiple development studios, facilitating the timely production of game titles.• Developed and integrated automation and monitoring scripts to provide up-to-date reporting of system service status.• Designed and integrated a mixed-platform development environment including Dell servers, VMware, Apple Xserve, PlayStation 3 and PlayStation Portable development kits.• Provided lead Apple OS X level 3 support and Open Directory architecture and implementation.• Designed, implemented, and supported fully comprehensive, CentOS Linux-based pre-production and production environments for a developer support application suite, including dedicated infrastructure services.

Provided essential IT support in a fast-paced and creative environment as the studio developed multiple PlayStation titles.