Michael Ellinas, Mba And Six Sigma Black Belt Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia

Peachtree City, Ga

Business Analytics and Mortgage System Administration. Responsible for creation, design, scheduling, presentation, and maintenance for Real Estate Web Intelligence, Crystal Reports, Business Objects, Avaya, and Microsoft Excel reporting activity. Insure legal compliance for mortgage lending including HMDA, TRID, TILA, & RESPA. Prepare, implement, and train staff for 2015 Integrated Mortgage Disclosures Regulation. Research and set mortgage loan product interest rates. Provide system support and administration for Accenture Mortgage Cadence Loan Fulfillment Center and FICS Mortgage Servicer system platforms. Present in depth and data-driven process improvement solutions.

Atlanta, Ga

Responsible for decisioning, consulting, cross-selling, maintenance, and funding of consumer loan products including: Visa credit cards, automobile loans, personal loans, lines of credit, miscellaneous secured/collateral loans, and aircraft loans. Demonstrated strong consumer credit analysis in making sound loan application decisions. Transitioned consumer lending to centralized platform. Provided information to the membership/applicants concerning the different types of loans offered, the terms and interest rates, and the documentation needed to be considered for a loan. Made alternative recommendations to borrowers that are creditworthy but do not qualify for the loan they requested. Trained/mentored new staff members. Adhered to all compliance rules while simultaneously completing all job duties with top tier quality assurance accuracy.

Newnan, Ga

Possessed detailed product knowledge as well as a detailed credit report knowledge. Provide a high level of service to our members, as demonstrated through high quality sales performance measurements balanced with high member satisfaction ratings. In addition to high sales numbers, provided expert and useful counseling to members whose loans have been denied. Took advantage of cross sales opportunities by possessing an in depth product knowledge and belief, and anticipating and identifying the various needs of our members. Extended this same level of service must also to internal customers. Developed and maintained credit union relationships. Responsible for: check cashing; deposits; withdrawals; consumer, real estate, and other loan payments; drafts, AMEX and traveler’s checks. Practiced safety-conscious behaviors in all operational processes and procedures.

Atlanta, Ga

Directly responsible for inbound and outbound Contact Center operations for Executive Office, Card Services, eBusiness, Consumer Lending, Personal Deposit Services, and Branch Operations. Implemented major enterprise process improvement, service design, and organizational restructure initiatives and projects. Additional responsibilities included enterprise quality assurance, service training, executive and regulatory communications, cross-selling, channel optimization, and implementing enterprise technologies and standardization. Executed the corporate vision of member growth, engagement, and community development by building high performing teams and consensus, effective analysis and data-driven decisions, harvesting internal competencies, and the repatriation and optimization of core delivery channels. Mentored, coached, trained, and managed contact center agents. Increased quality assurance scores to exceed 5% of corporate goal. Implemented cross-selling platform and tracking. Maximized contact center productivity. Achieved very favorable independent review of service experience and contact center operations. 91% calls resolved, 88% agent satisfaction, 86% overall satisfaction, and 81% of calls scored as World Class compared to industry average of 68%. Served as System Administrator of Avaya IQ and UI systems. Composed and maintained enterprise wide telecommunications data reports.

Greater Atlanta Area

Possessed detailed product knowledge as well as a detailed credit report knowledge. Provide a high level of service to our members, as demonstrated through high quality sales performance measurements balanced with high member satisfaction ratings. In addition to high sales numbers, provided expert and useful counseling to members whose loans have been denied. Took advantage of cross sales opportunities by possessing an in depth product knowledge and belief, and anticipating and identifying the various needs of our members. Extended this same level of service must also to internal customers. Developed and maintained credit union relationships. Responsible for: check cashing; deposits; withdrawals; consumer, real estate, and other loan payments; drafts, AMEX and traveler’s checks. Practiced safety-conscious behaviors in all operational processes and procedures.

Fayetteville, Ga

Set company records for highest individual sales month and year. Consulted with a variety of businesses to identify document technology inefficiencies and implement strategic solutions for improvement. Achieved President's Club membership due to outstanding sales volume.

Peachtree City, Georgia

Took inbound sales calls, ensured proper match of the products customers are buying, built sound customer relations, and followed up with customers. Developed new business by canvassing territory and building relationships with existing customers. Called on 4 types of customers on a daily basis: Independent Garages, Automobile Dealerships, Marinas and Fleets (Municipalities, Construction Companies, Truck Companies, Bus Companies, etc.).

Various (Atlanta Area)

Led a customer focused, top-line sales driven, profitable and productive store location. Inspired and motivated others by exhibiting core value behaviors-including Customer First Selling Model, and ensuring the execution of the Store’s Plan to Win. Held store employees accountable to following all policies and procedures, exceeded business sales goals, created a captivating customer experience, and retained fantastic talent. Demonstrated a thorough understanding of the ins-and-outs of store operations. Built relationships with other PacSun Store Managers and shared best practices. Mentored and developed team and provide them with tools for success. Conducted interviews and hired applicants. Completed and maintained employee files for Human Resources.

Master Of Business Administration - Mba, Business Transformation

Bachelor Of Arts (B.A.), Organizational Leadership, 4.0

Associate'S Degree, Bible/Biblical Studies, 3.8

Diploma, College Preporatory / Vocational Dual Seal, 3.5

Activities and Societies: Basketball, Future Business Leaders of America