Maribel Pena Email & Phone Number

Wheaton, Il

• Provide technical support for standard desktop, laptops and Getac’s (Tablets)• Support multiples locations (10 sites) via onsite visit or remotely• Support and install/Configure on multiples on several types applications and software• Work with Kaseya (VSA) Agent: a cloud-based, information Technology, remote monitoring to ensure all Computers (Desktops, Laptops and Getacs) and as a ticket system • Install, configure, support and troubleshoot issue with Active Net online registration system• Assign permissions for users requesting account via Active Net on registration system• unlock or request password via Active Directory• Troubleshoot Internet and wireless issues• Work with users to diagnose hardware and software problems via onsite or remotely• Remote tool: LogMeIn and or desktop remote control• Work with Forest Preserve officers to insure their Getac’s (Tablets) are update• Coordinate training for all new hires• Interacted effectively with a diverse such as: Board of Commissioners, staffs (onsite or offsite), rangers, Law Enforcement officers, vendors etc.• Handled confidential information with tact and discretion• Boardroom technology support as needed• Answered a help line and assisted with all technical issues as they arise • Attend to Projects• Work with Kaseya to ensure all machines are update with windows updates and 3rd party software • Work with Windows updates patch management via test machines.

Glen Ellyn, Il

• provided technical support to its local businesses remotely or onsite• Supported Servers (2012r2)• Installed and configured newly Server (2012r) with multiples workstations• Setup multiples workstations / Setup dual/triple monitors• Used “Logmein” remotely tool• Supported Dashboard to monitor Servers for each of the companies• Installed, configured and supported Office 365

Aurora University

• Provided technical support for standard desktop, laptop and Macs• Troubleshoot Internet and wireless issues• Worked with vendor to diagnose hardware and software problems• Worked with vendors to warranty PC hardware• Worked with former, and current students, clients, suppliers• Coordinated student workers assisting with PC maintenance activities• Interacted effectively with a diverse group of faculty, staff, students• Handled confidential information with tact and discretion• Classroom technology support as needed• Answered a help line and assisted with all technical issues

Winfield, Il

• Coordinated with project managers to upgrade or refresh PCs from Windows 2000 to Windows XP• Formed appropriate teams of technicians • Interacted with IT Managers and IT Lead Analysts for each site (9 Sites)• Used Share Point

Rosemont, Il

• Unix Application Support• Worked with the Kenan Data Mediation System• Primary, Secondary on call support• Interfaced with UNIX, Oracle DBAs Converse (Kenan Data Mediaiton), WAN, NOC (Network Operations group),• Switched Techs and all Billdats downstream application of troubleshooting• Tracking software (Remedy)• Created weekly status reports (for manager)

• Created, Modified, Deleted IDs on all platforms.• Terminated IDs as employees on all platforms• Managed Permission Access via Active Directory• Wrote procedures for a new system (called SAAMS) for UNIX/AIX Servers• Used SAAMS to delete / lock/ add and modify user ids.• Created new IDs & reset password on any given Unix Server (about 70 servers) within Unix/AIX.• Performed other duties or projects as they become assigned

Oakbrook, Il

• PACE system (Unix, Linux)• Applications such as GL (General Ledger, AP, AR, Inventory,)• Support of all hardware• Fixed corrupt files (running VFISAM, and CRE8PACE)• Resetting device ports (so that hardware can be used) Frame Relay• Support of POS (Point of Sale)• Worked with Protobase (credit card & cash settlement program)

Winfield, Il

• Monitoring of CHECKMQ, PEMON in production on CCCPA1 (Tolas) & the spoolers on CCCPA1 node (Tolas, Wms, Cantera)• Monitoring of Tolas daily log files• Checking of the PDC transfer files in production CCCPA1• Checking of active WMS processes for all PDCs (Morning/Evening/Every ½ hr)• Processed of DCN orders• Sending out Outages notice, either through email / voice

Winfield, Il

• Supporting about 80 to 120 Reps (KMM/MAN)• Setup/troubleshoot Laptops• Phone support for our Field personal• RDMs (Remote Desktop Manager).• Installing/uninstalling standard• reset password• Wireless Devices (Blackberries, Cell phones, and Air cards)

Oakbrook, Il

• Supporting 9 wide area offices• Resetting and unlocking NT Account password using Active Directory.• Configuring printer, setting up new PCs & installing software on computers• Wireless Devices (Blackberries, Cell phones, and Air cards)

Computer And Internetworking Technologies (Cit), Internetworking Technician (Cisco Ccna)

Introduction to Networks Routing and Switching Essentials Scaling Networks Connecting Networks Cisco Certified Design Associate (CCDA)

Bachelor’S Degree, Business Administration, Gpa 3.66

Itil, Mcsa/Mcse, Ccna, Windows 7 (Desktop Support & Adminstration)

A.A.S Degree, Microcomputer Specialist

Aas, Computer Information Systems

Activities and Societies: * Web design * Secretray for BRW (Burr Ridge / Willowbrook) Little League * love to read